Senior Workers Compensation Adjuster

The Hanover Insurance Group

. Independently manage moderate to complex, high-value casualty claims .

Posted 11/12/2026full-timePhoenix • Arizona • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex casualty claims, including litigation and compliance, while ensuring adherence to regulatory standards. Skilled in negotiation, strategic decision-making, and providing exceptional customer service in high-pressure environments.

Highest-signal resume keywords

Workers Compensation Claims HandlingLitigated Claims ExperienceState Adjuster LicensesNegotiation SkillsRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementRisk-Transfer IdentificationFinancial Decision-MakingData AnalysisReport PreparationCoverage AssessmentReservation of Rights IssuanceSubrogation OpportunitiesTrend IdentificationJurisdictional Compliance

Soft Skills

Effective CommunicationEmpathyTime ManagementOrganizational SkillsCustomer Service

Tools & Technologies

Advanced Analytics ToolsPersonal ComputerStandard Office Equipment

Certifications & Qualifications

State Adjuster LicensesContinuing Education Credits

Industry Keywords

Casualty ClaimsInsurance CarrierClaims LitigationRegulatory EnvironmentHigh-Exposure Cases

About the role

Key responsibilities & impact

Independently manage moderate to complex, high-value casualty claims
Lead investigations, assess coverage, issue reservation of rights and coverage letters, and escalate issues as needed
Identify risk-transfer and subrogation opportunities
Resolve disputes, de-escalate sensitive situations, and manage litigation through strategic negotiation
Ensure claims activities comply with regulatory and company standards
Maintain accurate records and prepare comprehensive reports
Execute jurisdictional compliance requirements and support others in understanding regulatory obligations
Set reserves, authorize payments, and make financial decisions within authority
Coordinate with legal, underwriting, vendors, agents, and other stakeholders
Lead cross-functional meetings and communicate complex information to diverse audiences
Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims-handling efficiency
Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII)
Mentor junior claim handlers and support training and best-practice development
Represent the company in forums related to claims litigation

Requirements

What you’ll need

Bachelor’s degree preferred, or a combination of education and equivalent experience
5–10+ years of workers compensation claims handling experience with an insurance carrier
Exposure to litigated claims required; more significant experience preferred
Must possess or obtain and maintain appropriate state adjuster licenses and continuing education credits
Skilled in negotiating complex claims and developing strategies to influence outcomes
Sound judgment and decision-making on high-exposure cases, including litigation and compliance matters
Clear and effective verbal and written communication
Empathy toward all stakeholders
Highly organized, with strong time management and desk management skills
In-depth understanding of the regulatory environment and jurisdictional requirements
Exceptional, empathetic customer service skills
Ability to use a personal computer and standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work in a fast-paced, changing, or stressful environment
Ability to perform work in a noisy/loud work environment
May be required to maintain sufficient home-based internet connection

Benefits

Comp & perks

Full-time/exempt role
Fully remote schedule
Home-based internet connection may be maintained as needed