Senior Workers Compensation Adjuster

The Hanover Insurance Group

. Independently manage moderate to complex, high-value casualty claims .

Posted 10/22/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-value casualty claims, including negotiation, compliance with regulatory standards, and effective communication with diverse stakeholders. Proficient in utilizing advanced tools for claims analysis and mentoring junior staff in best practices.

Highest-signal resume keywords

Claims Handling ExperienceState Adjuster LicensesNegotiation SkillsRegulatory Compliance KnowledgeCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementRisk-Transfer IdentificationSubrogation OpportunitiesFinancial Decision-MakingData AnalysisReport PreparationLitigation Strategy DevelopmentCoverage AssessmentReservation of Rights IssuanceJurisdictional Compliance

Soft Skills

Effective CommunicationSound JudgmentTime ManagementOrganization SkillsEmpathy

Tools & Technologies

Advanced Analytics ToolsPersonal ComputerStandard Office Equipment

Certifications & Qualifications

State Adjuster LicensesContinuing Education Credits

Industry Keywords

Casualty ClaimsRegulatory EnvironmentClaims LitigationHigh-Exposure CasesClaims Handling Efficiency

About the role

Key responsibilities & impact

Independently manage moderate to complex, high-value casualty claims
Lead investigations, assess coverage, issue reservation of rights and coverage letters, and escalate issues as needed
Identify risk-transfer and subrogation opportunities
Resolve disputes, deescalate sensitive situations, and manage negotiation and litigation strategies
Ensure compliance with regulatory and company standards
Maintain detailed claim records and prepare comprehensive reports
Execute jurisdictional compliance requirements and support others with regulatory obligations
Set reserves, authorize payments, and make financial decisions within authority
Coordinate with legal, underwriting, vendors, agents, and other internal and external stakeholders
Lead cross-functional meetings and communicate complex information to diverse audiences
Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims-handling efficiency
Ensure proper data ingestion, labeling, and protection of personally identifiable information
Mentor junior claim handlers and support training, best-practice, and educational-material initiatives
Represent the company in forums related to claims litigation and handle escalated claim situations

Requirements

What you’ll need

Bachelor’s degree preferred, or a combination of education and equivalent experience
Typically requires 5–10 years of claims handling experience
Must possess or obtain and maintain appropriate state adjuster licenses and continuing education credits
Skilled in negotiating complex claims and developing strategies to influence outcomes
Sound judgment and decision-making on high-exposure cases, including litigation and compliance matters
Clear and effective verbal and written communication
Strong organization, time management, and desk management skills
In-depth understanding of the regulatory environment and jurisdictional requirements
Exceptional, empathetic customer service skills
Ability to use a personal computer and standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work in a fast-paced, changing, or stressful environment
Ability to perform work in a noisy/loud environment
May be required to maintain a sufficient home-based internet connection

Benefits

Comp & perks

Full-time/exempt employment status
Remote work arrangement
Continuing education credits associated with required adjuster licensing
Mentorship and training opportunities
Ability to work from a home-based setup with sufficient internet connection