Technology Analytics Engineer

The Hanover Insurance Group

. Partner with stakeholders to gather requirements and understand data analytics needs .

Posted 10/13/2026full-timeRemote • Massachusetts • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analytics, reporting, and visualization using ServiceNow and Power BI, with a strong understanding of ITIL processes and modern data platforms. Capable of building resilient data pipelines and providing actionable insights to drive business improvements.

Highest-signal resume keywords

ServiceNow ReportingPower BIData Pipeline DevelopmentITIL KnowledgePython Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisDashboard DesignReporting SolutionsETL/ELT ProcessesData VisualizationData ModelingPerformance MetricsAdvanced AnalyticsData StructuresBusiness Intelligence

Soft Skills

Analytical SkillsStakeholder InfluenceAttention to DetailCollaborationIndependent Leadership

Tools & Technologies

ServiceNowPower BIMicrosoft Fabric LakehousePythonPySparkSpark SQLTenableCheckmarxBurp Suite

Certifications & Qualifications

Advanced Certifications in Data AnalysisBusiness Intelligence CertificationsData Visualization Certifications

Industry Keywords

ITSMIncident ManagementProblem ManagementChange ManagementAsset ManagementConfiguration ManagementRequest ManagementEnterprise AnalyticsSecurity ToolingData Processing

Tech Stack

Tools & technologies

ETLITSMPySparkPythonServiceNowSparkSQL

About the role

Key responsibilities & impact

Partner with stakeholders to gather requirements and understand data analytics needs
Design and produce reports and dashboards
Analyze data to identify trends, patterns, and anomalies
Provide insights and recommendations for technology and process improvements
Create and maintain dashboards tracking ITSM and business process performance, including incident, problem, change, release, asset, configuration, and request management
Build and maintain resilient data pipelines aggregating, transforming, and delivering data from ServiceNow and other enterprise platforms
Design and implement custom data models, metrics, reports, and visualizations using ServiceNow, Power BI, and other reporting technologies
Create executive-level artifacts for weekly, monthly, quarterly, and annual reviews of key performance and risk indicators
Evaluate and adopt modern data platform capabilities, including large-scale data processing, advanced analytics, and AI-enabled solutions
Provide expertise and guidance on reporting and data visualization best practices within ServiceNow

Requirements

What you’ll need

Bachelor's degree in computer science, or a related study, or equivalent experience
Authorization to work in the United States without current or future sponsorship; should be a U.S. citizen or lawful permanent resident
Proven experience working with ServiceNow and excellent knowledge of reporting and analytics capabilities within ServiceNow, Power BI, and other tools
Understanding of ITIL and working knowledge of core processes
Experience building complex reports, dashboards, and metrics using ServiceNow Performance Analytics, native ServiceNow reporting, Power BI, or other tools
Familiarity with ServiceNow data structures and access methods
Experience designing and supporting modern data platforms, including Microsoft Fabric Lakehouse environments, ETL/ELT processes, notebook-based development (Python, PySpark, Spark SQL), and enterprise analytics solutions
Experience building and maintaining data pipelines, integrations, and reporting solutions across multiple enterprise platforms
Ability to independently lead initiatives, influence stakeholders, and manage competing priorities
Experience using Python to automate workflows, integrate systems, and support reporting solutions
Strong analytical skills with the ability to gather, organize, and interpret data and present insights clearly and concisely
Ability to work independently and collaboratively while managing multiple priorities and deadlines
Attention to detail and commitment to delivering high-quality, accurate reports
Demonstrated experience developing and implementing reporting solutions to support business objectives
Experience integrating data from enterprise platforms such as ServiceNow, vulnerability management, asset management, and security tooling
Advanced certifications or training in data analysis, business intelligence, or data visualization tools is a plus
Familiarity with security platforms such as Tenable, Checkmarx, Burp Suite, or comparable enterprise security tools is desirable
Alignment with CARE values

Benefits

Comp & perks

Full-time, exempt position
Remote work arrangement available
Collaborative, innovative, and agile work environment