Advanced Billing Specialist – EB Ops

The Hartford

. Manage complex and/or high-visibility cases and research associated questions or issues .

Posted 11/6/2026full-timeHartford • Connecticut • United StatesSenior💰 $55,467 - $90,133 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of Enrollment and Eligibility Rules for group life and disability insurance, along with strong project management and analytical skills. Proficient in Excel and experienced in billing reconciliation and customer service within the Employee Benefits sector.

Highest-signal resume keywords

Advanced Excel SkillsBilling Reconciliation ExperienceProject Management ExperienceAdvanced Communication SkillsEmployee Benefits Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

VLOOKUPPivot TablesFormulasMacrosFile Feed BillingPremium AuditAnalytical SkillsProblem-Solving SkillsCustomer Billing ProcessingData Comparison

Soft Skills

Customer ServiceNegotiationIndependent Resolution DrivingPrioritizationLeadership

Tools & Technologies

ExcelAI-Enabled ToolsEthernet Connection

Industry Keywords

Group Life InsuranceDisability InsuranceEmployee BenefitsEnrollment RulesEligibility Rules

About the role

Key responsibilities & impact

Manage complex and/or high-visibility cases and research associated questions or issues
Communicate with customers and internal departments to reconcile discrepancies and answer billing inquiries
Partner with external vendors, customers, and internal business partners to update file feeds and communicate billing expectations
Lead and participate in broker/customer meetings to resolve customer issues and negotiate solutions
Identify and address upstream/downstream impacts from process changes or modifications
Project manage new billing file implementations involving multiple areas over 60 to 120 days
Compare file data against system data to determine first-bill accuracy
Accurately produce and process customer bills using fixed-width, pipe-delimited, Excel, and XML file feeds
Provide high-quality customer service regarding initial bills and ongoing file-feed billing needs

Requirements

What you’ll need

Advanced knowledge of Enrollment and Eligibility Rules related to group life and disability insurance products
Advanced Excel skills, including VLOOKUPs, pivot tables, formulas, and macros
Advanced knowledge of Employee Benefits products
List Bill, File Feed Billing, Premium, or Audit experience within a group life and disability insurance environment strongly preferred
Ability to resolve complex inquiries and independently drive customer resolutions
Prior billing reconciliation from within an Employee Benefits position preferred
Advanced written and verbal communication skills
Advanced analytical and problem-solving skills
Ability to lead external calls with multiple audiences and drive calls to resolution
Ability to learn new systems and skills quickly
Ability to prioritize multiple projects at different stages
Advanced project management experience
Experience applying emerging technologies, including AI-enabled tools, is a plus
High-speed broadband internet service with minimum 75MB download/10MB upload speeds
Internet provider-supplied modem/router/gateway hardwired to the Hartford-issued computer with an ethernet cable

Benefits

Comp & perks

Hybrid or remote work schedule
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
High-speed broadband internet requirement and Hartford-issued computer equipment for remote work