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Behavioral Health Case Manager
The Hartford. Conduct comprehensive evaluations of disability claimant functionality .
About the role
Key responsibilities & impact- Conduct comprehensive evaluations of disability claimant functionality
- Advise on highly complex claims at multidisciplinary clinical review roundtables
- Identify and escalate quality-of-care issues through established channels
- Conference independently with treating providers and higher-level facilities to evaluate claimant clinical symptomology
- Leverage vocational rehabilitation, risk management, physician reviews, home assessments and other resources
- Manage risk and resources on highly complex behavioral health claims
- Identify return-to-work options and barriers, partnering with internal resources for transition back to employability and normal activities
- Review clinical integration systems and determine appropriate referral resources
- Support leadership by understanding customer needs and ensuring performance objectives are met
- Document functionality versus impairment and provide recommendations regarding clinical findings
- Collaborate with Ability Benefits Managers and other stakeholders to move claims to resolution
- Manage Short-Term Disability to Long-Term Disability transitions on behavioral health claims
Requirements
What you’ll need- Minimum of 3 years of clinical practice experience following a clinical master’s degree
- Master’s Degree required in a behavioral health or mental health discipline
- License in Behavioral Health Clinical work, including professional designations in Social Work, Mental Health, Marriage/Family Counseling, etc.
- Professional license such as LMHC, LCSW, LMFT, LPC or other similar designation required
- License to practice independently required
- Preference for case management and discharge experience
- Preference for managed care/utilization review/insurance experience
- Preference for crisis intervention skills
- Solid technical acumen with Microsoft Office: Word, Excel & PowerPoint
- Ability to assess and explain complex medical condition
- Ability to communicate with attending physicians to identify workplace limitations or restrictions
- Accurate clinical assessment and analytical skills
- Ability to make sound judgments
- Ability to accurately document activities
- Desire to learn about the insurance business
- Negotiation skills
- Problem solving
- Plan development
- Attention to detail
- Team-player approach
- Positive customer-focused approach
- Organizational and change management skills
Benefits
Comp & perks- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
- Hybrid or remote work schedule
- Flexible remote work for candidates who do not live near an office