Claims Specialist – Complex Claims Unit, Latent Bodily Injury

The Hartford

. Independently and timely manage all aspects of the most complex, high-value latent bodily injury claims .

Posted 11/10/2026full-timeUnited StatesMid-LevelSenior💰 $84,800 - $161,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex latent bodily injury claims, including conducting thorough investigations, negotiating high-value claims, and providing actionable guidance to leadership. Proficient in utilizing AI-powered tools for enhanced claim reviews and maintaining up-to-date claims metrics.

Highest-signal resume keywords

Latent Bodily Injury Claim HandlingNegotiation And Conflict ResolutionActive Property & Casualty State Insurance Adjuster LicensePresentation Creation And DeliveryProficiency With MS Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementCoverage AnalysisLitigation ManagementRisk Transfer HandlingClaims Metrics MaintenanceFinancial Transaction ManagementEPLI Coverage AnalysisGeneral Liability Claims NegotiationDamage Assessment DevelopmentInvestigative Skills

Soft Skills

Exceptional Customer ServiceAnalytical And Critical ThinkingEffective CommunicationActive ListeningPrioritization And Multitasking

Tools & Technologies

AI-Powered ToolsMS OfficeClaims Management Software

Certifications & Qualifications

Active Property & Casualty State Insurance Adjuster License

Industry Keywords

Latent Bodily InjuryGeneral LiabilityUmbrella/Excess LiabilityAffirmative/Defensive Risk TransferLitigated ClaimsInsurance PoliciesCoverage PositionsMediationsTrialsClaims Audits

About the role

Key responsibilities & impact

Independently and timely manage all aspects of the most complex, high-value latent bodily injury claims
Provide proactive communications to customers and business partners throughout claims management and resolution
Respond to customer inquiries and deliver exceptional customer service
Review and analyze complex insurance policies and coverage sections, including general liability and umbrella/excess liability
Write concise, accurate coverage positions
Conduct thorough investigations regarding claims and lawsuits
Manage litigation and counsel, including litigation planning and budgeting
Develop and communicate complex coverage, liability, and damage assessments
Provide actionable guidance to leadership, including preparing and delivering presentations
Pursue and complete coverage and liability risk transfers against responsible parties and insurance carriers
Attend mediations and trials as needed
Manage expense, reserve, and financial transactions
Maintain up-to-date claims metrics
Leverage AI-powered tools and analytics to enhance claim reviews, streamline workflows, and support data-driven decision-making
Participate in audits, projects, and training initiatives

Requirements

What you’ll need

5+ years latent bodily injury claim handling experience
Experience handling affirmative/defensive risk transfer, including additional insured tenders
Excellent verbal and written communication skills
Excellent analytical and critical thinking ability
Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
Experience creating and delivering presentations
Superior customer service and active listening skills
Proven ability to prioritize and manage multiple responsibilities
Proven track record of negotiating/settling high-value general liability claims
Negotiation and conflict resolution skills
Proficiency with MS Office, especially Word and Excel
Active Property & Casualty State Insurance Adjuster license
Proficiency utilizing AI-powered tools to enhance claim reviews and streamline workflows
Bachelor's degree strongly preferred
7–10+ years latent bodily injury claim handling experience preferred
Proficiency handling litigated claims preferred
Experience analyzing EPLI and personal and advertising injury coverage parts preferred

Benefits

Comp & perks

Hybrid or 100% remote work arrangement, depending on proximity to an office
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition