Claims Team Leader – Auto Litigation

The Hartford

. Manage and direct claim investigation, compensability determination, disposition and settlement .

Posted 11/2/2026full-timeUnited StatesSenior💰 $86,400 - $129,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claim investigation, compensability determination, and settlement management while effectively leading and developing a diverse team. Proficient in analyzing financial reports and ensuring compliance with regulatory requirements to optimize claim resolution and customer service.

Highest-signal resume keywords

Claim Investigation ManagementLeadership DevelopmentFinancial Reporting AnalysisCustomer Relationship ManagementRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim ResolutionIndemnity AssessmentInsurance Coverage InterpretationLoss Cost ContainmentReserve Accuracy MonitoringAuto or GL Litigation ExperienceAnalytical SkillsPerformance AppraisalSubrogation IdentificationMedical Terms Knowledge

Soft Skills

Strong Communication SkillsCoaching and MentoringTime ManagementNegotiation SkillsTeam Building

Tools & Technologies

Financial Reporting Tools

Industry Keywords

Claim ManagementCustomer Service DriversOperational ReportsEthics ComplianceDiversity and Inclusion

About the role

Key responsibilities & impact

Manage and direct claim investigation, compensability determination, disposition and settlement
Manage claim professionals and corresponding claim inventories
Monitor reserve accuracy and trending using financial reporting tools
Communicate and teach business vision, strategies and plans
Manage and implement change and explain drivers for business goals
Monitor industry, marketplace, organizational and internal initiative trends
Gather information, analyze issues, draw conclusions and make decisions
Manage claim assignment by identifying complexity and assigning claims to appropriate handlers
Oversee investigation, disposition and settlement in compliance with corporate, statutory, regulatory and ethics requirements
Assess indemnity and expense exposure and manage reserve setting
Manage claim resolution, deadlines and resources
Interpret and apply insurance coverage
Apply loss cost containment initiatives
Identify mitigation, subrogation and recovery opportunities
Train, coach and develop staff, including for management succession
Evaluate and manage performance through appraisal tools
Address performance below required standards
Establish effective relationships with internal and external customers
Negotiate with internal and external groups and explain complex information to customers
Create and support a diverse and inclusive team environment
Build a high-performing team where individual differences are valued
Provide advanced expertise to claim team leaders and handlers
Maintain integrity, business ethics, professionalism and credibility
Understand and analyze coverage
Lead and manage staff across experience, tenure and professional development levels

Requirements

What you’ll need

Bachelor’s Degree preferred
Minimum of 2 years of Auto or GL Litigation claim experience preferred
Strong leadership skills in teaching, guiding, coaching and developing staff
Strong verbal and written communication skills
Ability to partner with internal and external customers
Knowledge of medical terms strongly preferred
Analytical and critical thinking skills
Excellent time management abilities
Consistent and timely follow-through for customer needs
Strong understanding of reserve accuracy relative to property damage and bodily injury claim exposures
Extensive knowledge of customer service drivers and ability to resolve customer issues independently
Strong understanding of financial and operational reports for analysis and action planning
Ability to work in an office 3 days a week for candidates living near Hartford, San Antonio, Lake Mary, Scottsdale or Naperville
Ability to come into an office as business needs arise for remote candidates

Benefits

Comp & perks

Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Hybrid or remote work arrangement
Remote work arrangement for candidates who do not live near an office, with office visits as business needs arise