Consultant Performance Analytics – General Liability

The Hartford

. Create and own analytics that measure and monitor performance of key Claims processes, continuous improvement initiatives, and changes in trends .

Posted 11/4/2026full-timeUnited StatesMid-LevelSenior💰 $78,800 - $118,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing performance metrics and trends within Claims processes, utilizing strong problem-solving and communication skills to drive continuous improvement initiatives. Proficient in data visualization and business intelligence tools to present actionable insights and recommendations.

Highest-signal resume keywords

Claims Process AnalyticsData VisualizationProblem SolvingCross-Functional CollaborationBusiness Intelligence Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance Metrics EvaluationTrend MonitoringRoot Cause AnalysisProcess Improvement

Soft Skills

CommunicationCustomer FocusChange ManagementPartnership BuildingAdaptability

Tools & Technologies

ExcelPowerPointTableauSQL

Industry Keywords

ClaimsInsuranceContinuous ImprovementOperational Trends

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Create and own analytics that measure and monitor performance of key Claims processes, continuous improvement initiatives, and changes in trends
Perform diagnostic analytics to identify underlying causes for performance and trend changes
Partner with Claims Strategy and Optimization, Claims Performance Analytics, Claims Data Office, Claims Field Operations, Actuarial, Underwriting, and key stakeholders
Understand end-to-end performance of critical processes and sub-processes
Identify variability in performance metrics and participate in cross-functional teams to understand root causes
Evaluate the measurable impact of process changes and improvements and recommend priorities to Field leadership
Participate in cross-functional design teams on prioritized opportunities
Monitor data trends and process metrics and present trends and action items to LOB SLT and business segment partners
Monitor deployed process changes to validate solution effectiveness
Understand the end-to-end ramifications of changes on other processes and results
Support cross-pollination of Claims processes across the enterprise

Requirements

What you’ll need

Bachelor’s degree and/or significant line of business experience
Experience in claims or insurance preferred
Demonstrated strong problem solving, communication, customer focus and change management skills
Demonstrated ability to build strong partnerships
Demonstrated ability to analyze large data sets and draw appropriate conclusions
Experience visualizing data for storytelling a plus
Ability to manage multiple projects concurrently and set priorities and plans to meet business goals and objectives
Ability to lead without formal authority and work independently and in a team environment
Flexibility and willingness to adapt to changing operational, industry, and technological trends
Strong attention to customer needs and capability to translate them into actionable solutions
Documented track record of creating innovative data solutions; passion for delivering outcomes
Strong business intelligence and data collection/visualization tool knowledge, such as Excel, PowerPoint, Tableau, and SQL

Benefits

Comp & perks

Hybrid or 100% remote work schedule
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Perks & Benefits (details not specified)