Customer Care Representative

The Hartford

. Provide support and an effortless experience to policyholders .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $46,222 - $69,333 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on providing an effortless experience for policyholders, while effectively managing inquiries related to insurance policies and claims. Proficient in utilizing computer applications in a fast-paced environment and capable of problem-solving with attention to detail.

Highest-signal resume keywords

Customer Service ExperienceInsurance KnowledgeVerbal And Written Communication SkillsProblem Solving SkillsBilingual Spanish/English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingPolicy ManagementDamage AppraisalsMultitaskingAttention To Detail

Soft Skills

EmpathyCollaborationCritical Thinking

Tools & Technologies

Windows-Based Computer EnvironmentComputer Applications

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

InsuranceCustomer ExperienceBillingDigital Self-ServiceFast-Paced Environment

About the role

Key responsibilities & impact

Provide support and an effortless experience to policyholders
Handle customer questions regarding insurance, policy changes, and billing needs
Handle inbound telephone calls related to home, auto policies, and billing
Initiate claims according to claims best practices and assist with existing claim inquiries
Explain the claims process to policyholders
Initiate damage appraisals and organize car rentals where appropriate
Promote digital self-service capabilities
Utilize multiple computer applications accurately
Take ownership of caller needs and build value and The Hartford brand
Commit to a 12-week training schedule and post-training work schedule

Requirements

What you’ll need

A demonstrated background in customer service, insurance, retail, restaurant, or a related field
Excellent verbal and written communication skills with strong ability to empathize with customers
Ability to work in a fast-paced complex environment while multitasking
Strong attention to detail
Experience working in a Windows-based computer environment
Ability to work in a collaborative environment
Problem solving and critical thinking skills
Bilingual Spanish/English is a plus
High School Diploma or equivalent required
Ability to commit to the training and work schedule
Dedicated workspace free from distractions during work and training hours
High speed broadband internet service; DSL, wireless, Wi-Fi, hotspots, fiber without a modem, and satellite are not recommended or supported
Internet provider supplied modem/router/gateway hardwired to the Hartford-issued computer with an Ethernet cable
Minimum upload/download speeds of 10Mbps/100Mbps

Benefits

Comp & perks

Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE!
25 days paid time off in your first full year
Tuition reimbursement
Paid volunteer opportunities
Employee recognition
Wellness program
Career pathways into Claims and Operations organization
Additional skill building opportunities
Learning opportunities and career development coaching
High speed broadband internet service and required Ethernet-connected modem/router/gateway for remote work