Customer Care Representative

The Hartford

. Provide excellent customer service by answering customer questions about disability and leave management claims .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in disability and leave management claims, with the ability to navigate multiple computer applications and provide effective solutions in a fast-paced environment. Bilingual in Spanish is a valuable asset for enhancing communication with diverse customers.

Highest-signal resume keywords

Customer Service ExperienceProblem Solving SkillsExcellent Communication SkillsAttention to DetailBilingual in Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementDigital Self-Service PromotionMulti-Program NavigationFast-Paced Environment AdaptabilityHigh School Diploma

Soft Skills

EmpathyCritical ThinkingAdaptabilityOwnershipCommitment

Tools & Technologies

Computer ApplicationsHigh Speed Broadband InternetEthernet Connection

Industry Keywords

Call CenterInsuranceCustomer QuestionsLeave ManagementTraining Course

About the role

Key responsibilities & impact

Provide excellent customer service by answering customer questions about disability and leave management claims
Initiate claims according to claims best practices
Promote digital self-service capabilities
Utilize multiple computer applications to accurately document claim information
Take ownership to service each caller’s needs and build value for The Hartford brand
Complete the required multi-week classroom new hire training course
Work the specified training and post-training schedules

Requirements

What you’ll need

Demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
Ability to work in a fast-paced complex environment while navigating multiple programs
Problem solving and critical thinking skills with strong attention to detail
Excellent communication skills with ability to empathize with customers and colleagues
Adaptability
High School Diploma or equivalent experience required
Spanish bilingual a plus
High speed broadband internet service required
Internet provider supplied modem/router/gateway hardwired to the Hartford-issued computer with an ethernet cable
Minimum upload/download speeds of 10Mbps/300 Mbps
Dedicated workspace free from distractions during work and training hours
Commitment to the training and work schedule
Successful completion of a multi-week classroom new hire training course as a condition of employment
May need to work holidays based on business need

Benefits

Comp & perks

5 weeks of paid training
Ongoing coaching and development
Medical, Dental, Vision, Life and Disability Insurance effective day 1
25 days paid time off in your first full year of service
Paid Holidays
Tuition reimbursement
Student Loan Paydown Program
401K
Award-winning well-being program
Potential short-term or annual bonuses
Potential long-term incentives
On-the-spot recognition