Director, Risk Consulting – Service Execution

The Hartford

. Lead the evolution and execution of The Hartford’s risk consulting model .

Posted 10/13/2026full-timeUnited StatesMid-LevelSenior💰 $143,680 - $215,520 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in risk consulting, service delivery, and transformation, with a strong focus on data-driven decision-making and customer-centric strategies. Capable of coaching leaders and teams in a matrixed environment while implementing effective service frameworks and operational standards.

Highest-signal resume keywords

Risk EngineeringConsultingData StorytellingChange LeadershipBusiness Acumen

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Risk ManagementService DeliverySolution AdoptionOperational ExecutionAnalytical Skills

Soft Skills

CoachingCommunicationFacilitationProblem-SolvingEmotional Intelligence

Tools & Technologies

DashboardsService ToolsOperating StandardsGovernance Frameworks

Certifications & Qualifications

Relevant Professional Designation

Industry Keywords

InsuranceTransformationCustomer CentricityRisk Trends

About the role

Key responsibilities & impact

Lead the evolution and execution of The Hartford’s risk consulting model
Translate risk mitigation priorities into consulting methods, service tools, dashboards, coaching routines and scalable solutions
Partner across Risk Engineering, Underwriting, Innovation, Digital, Data & Insights, Product Development, Marketing and Operations
Shape risk services consulting across digital, virtual and onsite channels
Develop service frameworks, playbooks, dashboards, job aids and operating standards
Set standards for service planning, consulting quality, solution adoption, follow-through and customer impact
Identify execution gaps and coordinate actions from assessment and recommendation through implementation and outcomes
Use data, dashboards and customer feedback to improve prioritization, execution discipline and performance
Define capabilities needed for an AI-enabled, insight-led service environment
Coach leaders on customer centricity, proactive consulting, data storytelling, digital fluency, innovation, business acumen, emotional intelligence and human-plus-AI judgment
Establish coaching, calibration and experiential-learning routines
Partner with technical teams to scale risk mitigation solutions and emerging tools
Define adoption, implementation and measurement approaches
Develop communication, learning and change strategies
Create governance, roles, decision rights and operating routines across matrixed initiatives
Measure service quality, capability adoption, customer action and business outcomes
Anticipate customer, industry and risk trends and translate them into priorities

Requirements

What you’ll need

Significant experience in Risk Engineering, insurance, risk management, consulting, service delivery, transformation, product or solution adoption, or a related discipline
Demonstrated ability to translate business direction into practical tools, operating standards and sustainable execution practices
Proven ability to coach and influence leaders and teams in a matrixed environment
Strong business acumen connecting customer needs, risk mitigation, underwriting priorities and operational execution
Strong analytical, communication, facilitation, change leadership and problem-solving skills
Bachelor’s degree or equivalent experience
Relevant professional designation or certification is preferred

Benefits

Comp & perks

Hybrid or 100% remote work schedule
Remote work arrangement for candidates who do not live near an office
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Perks & Benefits (details not specified)