Employee Benefits Director – Relationship Management

The Hartford

. Lead the East Region Relationship Management team .

Posted 10/7/2026full-timeUnited StatesLead💰 $142,400 - $213,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Group Benefits and Relationship Management, with a strong focus on strategic leadership, operational excellence, and talent development. Proven ability to drive customer satisfaction, business performance, and team engagement while navigating market dynamics and regulatory requirements.

Highest-signal resume keywords

Group Benefits ExperienceRelationship Management LeadershipStrategic ThinkingOperational ExcellenceGroup Life & Health License

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business AcumenPerformance AnalyticsCross-Functional ResolutionData-Driven Decision MakingCustomer Relationship Management

Soft Skills

Leadership DevelopmentEmployee EngagementCritical ThinkingInfluencing SkillsTeam Building

Tools & Technologies

SalesforceMAPCustomer Barometer

Certifications & Qualifications

Group Life & Health LicenseContinuing Education Requirements

Industry Keywords

Operational StandardsMarket DynamicsCustomer SatisfactionRisk ManagementCompliance

About the role

Key responsibilities & impact

Lead the East Region Relationship Management team
Provide direct and indirect leadership to Assistant Directors, Relationship Managers, and Client Relationship Executives
Drive persistency, growth, customer satisfaction, and overall book-of-business performance
Focus on talent development, operational excellence, and superior customer experience
Partner with the AVP and peer leaders to shape and execute segment strategy
Establish and execute a strategic vision aligned with business objectives, growth priorities, and operating plans
Lead, inspire, and develop Relationship Management leaders and professionals
Translate enterprise and segment strategies into measurable goals and actionable plans
Anticipate market dynamics, customer needs, and industry trends to identify innovation and growth opportunities
Drive adoption of new operating models, capabilities, and organizational initiatives
Represent customer, field, and marketplace perspectives in strategic planning and decision-making
Build partnerships across Sales, Underwriting, Claims, Operations, Product, and Service organizations
Provide strategic oversight of the Regional Accounts book of business
Lead account strategies to strengthen client relationships, improve persistency, and enhance risk performance
Influence resolution of complex customer, broker, and business issues
Deliver consultative solutions supporting customer needs and profitable growth
Drive renewal, add-issue, and cross-functional execution strategies
Cultivate relationships with customers, brokers, consultants, and marketplace stakeholders
Establish and monitor performance expectations, business metrics, and operational standards
Use data, insights, and performance analytics to identify trends and drive continuous improvement
Govern adoption of Salesforce, MAP, Customer Barometer, and other enterprise platforms
Optimize organizational capacity, resource allocation, and talent deployment
Drive coaching, leadership development, succession planning, and performance management
Lead initiatives improving efficiency, scalability, compliance, risk management, and business effectiveness
Ensure adherence to regulatory, audit, and governance requirements

Requirements

What you’ll need

10+ years of Group Benefits experience
At least five years in relationship management
At least five years’ experience successfully leading teams
Depth of GB product knowledge and relationships
Demonstrated business acumen and strategic thinking skills
Critical thinking skills and operational excellence, including prioritization and execution
Understanding of organizational processes, methods and systems with ability to influence cross-functional resolution and outcomes
Ability to take ownership, take immediate and independent action, drive improvements, and set high standards
Exceptional ability to drive employee engagement and build an inclusive environment and professional development opportunities for team members
Understanding of external market dynamics and ability to leverage best practices and data to tell the Hartford’s story to influence persistency and OAI
Group Life & Health license required, along with ongoing Continuing Education requirements to maintain license(s)
Bachelor’s degree or equivalent work experience
Able and willing to travel up to 30% of the time