Environmental Director – Complex Claims Unit

The Hartford

. Train, coach and develop staff to enable them to perform their jobs and achieve individual and professional goals .

Posted 10/12/2026full-timeHartford • Connecticut • United StatesLead💰 $132,400 - $198,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing environmental liability claims, with a strong focus on strategic oversight, negotiation, and innovative claim resolution strategies. Proven ability to lead and develop high-performing teams while ensuring exceptional customer service and operational effectiveness.

Highest-signal resume keywords

Environmental Liability Claims ManagementComplex Insurance Coverage AnalysisTeam Leadership and DevelopmentStrategic Negotiation SkillsData Analytics and AI-Enabled Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim Resolution StrategiesLitigation ManagementFinancial Performance MonitoringOperational Metrics EvaluationRisk Assessment and Management

Soft Skills

Interpersonal SkillsAnalytical ThinkingDecision-Making SkillsInfluencing SkillsCustomer Service Commitment

Tools & Technologies

Microsoft Office ApplicationsAI-Enabled TechnologiesMicrosoft Copilot

Certifications & Qualifications

JDCPCUAICARM

Industry Keywords

Environmental Risk ExposuresLong-Tail Liability ClaimsCoverage CounselReinsuranceUnderwriting

About the role

Key responsibilities & impact

Train, coach and develop staff to enable them to perform their jobs and achieve individual and professional goals
Lead a team investigating, evaluating, negotiating, and resolving complex environmental and other long-tail liability claims
Provide strategic oversight on coverage, liability, damages, allocation, litigation management, and settlement strategies involving high-severity exposures
Develop and implement innovative claim disposition strategies and pursue timely, effective claim resolutions
Monitor claim performance, financial results, reserving accuracy, settlement outcomes, and key operational metrics
Evaluate and communicate emerging industry, litigation, scientific, regulatory, and jurisdictional developments affecting environmental and emerging risk exposures
Partner with Coverage Counsel, Operations, Reinsurance, Underwriting, Actuarial, Product, Risk Control, brokers, agents, outside counsel, consultants, and senior leadership
Oversee litigation strategy, including outside counsel, experts, consultants, and vendor partners
Ensure consistent, high-quality claim handling and exceptional customer service
Build and maintain a high-performing, diverse, and inclusive team
Identify opportunities to improve claim handling, operational effectiveness, and technological capabilities, including data analytics and AI-enabled tools

Requirements

What you’ll need

Bachelor's degree preferred; advanced degree or other relevant professional designation, including JD, CPCU, AIC, ARM are a plus
Minimum of 3+ years of management experience
Significant experience handling environmental liability claims
Strong understanding of complex insurance coverage issues, including occurrence-based liability coverage, allocation, trigger theories, long-tail exposures and multi-year claim analysis
Strong business acumen, analytical and decision-making skills
Must be a change agent and provide influence and possess a high level of integrity
Demonstrated ability to properly evaluate claim and account exposures, including coverage, liability, damages and litigation risks to develop effective claim resolution strategies
Superior negotiation, communication, presentation and interpersonal skills
Ability to influence and collaborate effectively across business functions and with senior stakeholders
Strong analytical, critical thinking and decision-making skills
Demonstrated ability to lead and motivate a team to achieve operational and business objectives
Ability to prioritize competing demands and effectively manage workload in a fast-paced environment
Demonstrated commitment to customer service, employee engagement, diversity and inclusion, and continuous improvement
Strong technical acumen and proficiency with Microsoft Office applications and AI-enabled technologies, including Microsoft Copilot, with the ability to quickly learn and leverage new systems and tools

Benefits

Comp & perks

Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Perks & Benefits (mentioned, but not detailed)