General Liability Claim Consultant/Specialist – Personal and Advertising Injury Liability

The Hartford

. Handle a caseload of complex, high-exposure Personal and Advertising Injury Liability claims throughout the claim life cycle .

Posted 10/23/2026full-timeUnited StatesMid-LevelSenior💰 $84,800 - $161,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing complex General Liability claims, including litigated matters and defense counsel management. Possesses strong analytical, strategic thinking, and communication skills essential for effective claims resolution and customer service.

Highest-signal resume keywords

General Liability Claims ManagementLitigated Coverage ExperienceAnalytical AbilityStrategic ThinkingNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complex Claims HandlingCoverage DeterminationsLitigation ManagementExpense and Indemnity ReservesClaims InvestigationReport PreparationResolution StrategiesTort Law KnowledgeDefense Counsel ManagementCustomer Service

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationSuperior Interpersonal SkillsOrganizational SkillsInfluencing Skills

Certifications & Qualifications

Bachelor's DegreeLaw Degree

Industry Keywords

Personal Injury LiabilityAdvertising Injury LiabilityAuto LiabilityGeneral LiabilityClaims Life CycleHigh-Exposure ClaimsClaims Trends EvaluationField-Office SupportMediation AttendanceAudit Participation

About the role

Key responsibilities & impact

Handle a caseload of complex, high-exposure Personal and Advertising Injury Liability claims throughout the claim life cycle
Handle complex, high-exposure Auto and General Liability claims as needed
Independently and timely manage complex, high-value claims at the Specialist level
Handle claims of similar complexity with managerial oversight and coaching at the Consultant level
Conduct investigations and analyze and evaluate information
Make coverage determinations and communicate written positions to insureds and other required parties
Set and monitor expense and indemnity reserves within prescribed authority levels
Present cases to management for reserve authority above established levels
Develop and implement resolution strategies
Manage litigation and defense counsel, including litigation planning, budgeting and bill review
Attend trials and mediations as necessary
Participate in audits, projects, training initiatives and product development initiatives
Prepare comprehensive reports and deliver presentations to senior claim leadership
Provide field-office support on coverage and liability analysis, time-limit demands and extra-contractual exposure evaluations
Evaluate and address claim trends and developments with business partners
Address inquiries from agents and policyholders and provide customer service

Requirements

What you’ll need

Minimum of 5 years’ General Liability experience handling complex claims, litigated coverage and liability matters for Consultant level
Minimum of 7 years’ General Liability experience handling complex claims, litigated coverage and liability matters for Specialist level
Experience handling litigated matters and managing defense counsel
Experience with commercial general liability claims
Bachelor’s Degree preferred
Law degree a plus
Superior analytical ability and organizational skills
Excellent oral and written communication skills
Excellent strategic thinking ability and execution skills
Excellent negotiation and advanced technical claim handling skills, including knowledge of coverage and tort laws
Ability to communicate thoughts clearly and concisely and influence and persuade others
Superior interpersonal skills
Ability to exceed expectations and influence others to do the same
For 100% remote positions, high-speed broadband cable internet with minimum upload/download speeds of 3Mbps/30Mbps
For 100% remote positions, internet provider-supplied device must be hardwired to the Hartford-issued router and/or computer
Ability to travel up to 10%

Benefits

Comp & perks

Hybrid or 100% remote work arrangement
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Remote-work high-speed internet connectivity arrangement for 100% remote positions