Group Benefits, Client Relationship Manager

The Hartford

. Manage a defined book of business consisting of Regional Account customers with 500–4,999 lives .

Posted 10/5/2026full-timeAlpharetta • United StatesJuniorMid-Level💰 $80,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing a book of business for Regional Account customers, focusing on Disability and Life Group Benefits. Proficient in developing strategies, facilitating client interactions, and maintaining strong relationships with brokers and internal partners.

Highest-signal resume keywords

Disability And Life Group Benefits ExperienceGroup Life & Health LicenseAccount ManagementMS Office ProficiencyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementBook Of Business StrategiesEnrollment CoordinationUnderwriting PrinciplesProcess Improvement

Soft Skills

Leadership SkillsOrganizational SkillsRelationship BuildingDetail OrientedIndependent Work

Tools & Technologies

MS OfficeOutlookWordExcelPowerPoint

Certifications & Qualifications

Group Life & Health License

Industry Keywords

Regional Account CustomersStewardship MeetingsCorporate LandscapeRenewal ProcessBrokers

About the role

Key responsibilities & impact

Manage a defined book of business consisting of Regional Account customers with 500–4,999 lives
Retain and grow the assigned book of business
Proactively support clients through interactions including stewardship meetings based on customer needs
Develop and execute comprehensive book-of-business strategies aligned with organizational initiatives, profitability and persistence targets, segment requirements, and customer needs
Recommend changes where appropriate and monitor clients’ changing benefits, HR needs, and corporate landscape
Identify and coordinate annual enrollment activity and communication requirements
Identify and pursue opportunities for new or increased lines of coverage with the Regional Account Executive
Educate and develop relationships with brokers and their staff
Drive the renewal process with the Regional Account Executive and Underwriter, engaging other business partners as appropriate
Serve as the primary liaison among customers, producers, and internal partners
Identify opportunities for process improvement and act appropriately
Communicate basic underwriting principles, claims experience, and pricing justifications to producers and customers

Requirements

What you’ll need

Minimum of 2 years of Disability and Life Group Benefits experience; emphasis on account management is preferred
Must obtain and maintain the Group Life & Health license, including Continuing Education requirements, as a condition of employment
Ability to facilitate meetings and/or present to groups of varying sizes
Proficient in MS Office, including Outlook, Word, Excel, and PowerPoint
Excellent verbal and written communication skills
Highly organized and detail oriented; able to manage multiple priorities at once
Ability to build rapport and develop and maintain strong relationships with internal and external partners
Ability to work independently
Demonstrates good leadership skills
Must reside near one of the listed offices: Atlanta, GA or Alpharetta, GA
Expected to work in an office 3 days a week, Tuesday through Thursday