Long Term Disability Analyst

The Hartford

. Investigate and manage long-term disability claims by gathering and evaluating information from claimants, employers, and medical providers .

Posted 11/12/2026full-timeUnited StatesJunior💰 $48,071 - $72,107 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical reasoning and critical thinking skills to assess risk and make informed claim decisions while maintaining effective communication with customers and partners. Capable of navigating multiple systems and adapting to change in a collaborative team environment.

Highest-signal resume keywords

Claim ManagementAnalytical ReasoningCustomer ServiceMicrosoft Office ProficiencyTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim AnalysisInformation EvaluationBenefit DeterminationRisk AssessmentVocational Analysis

Soft Skills

EmpathyEmotional IntelligenceCollaborationAdaptabilityOrganizational Skills

Tools & Technologies

Microsoft OfficeClaims Management Systems

Industry Keywords

Long-Term Disability ClaimsCustomer Recovery ProcessMedical BackgroundVocational Background

About the role

Key responsibilities & impact

Investigate and manage long-term disability claims by gathering and evaluating information from claimants, employers, and medical providers
Analyze medical, vocational, financial, and claim-related information for initial and ongoing benefit determinations
Guide customers through the disability and recovery process
Maintain professional written and verbal communications with internal and external partners
Apply critical thinking, judgment, and analytical reasoning to assess risk, resolve issues, and make claim decisions
Collaborate in a fast-paced, team-based environment to retrieve, evaluate, and relay claim-related information
Use technology responsibly to manage claims efficiently and support quality outcomes
Demonstrate empathy and emotional intelligence in difficult and complex situations
Adapt to change, learn new concepts and tools, and support continuous improvement
Understand how claim decisions interact with other benefit programs and provide accurate guidance
Support customers’ recovery and facilitate a safe and responsible return to work when appropriate

Requirements

What you’ll need

High School Diploma or GED required
Associate or Bachelor’s degree preferred but not required
1+ years of customer service experience preferred but not required
Medical, clinical, or vocational background is a plus but not required
Proficiency with Microsoft Office
Ability to navigate multiple systems simultaneously
Strong time management and organizational skills
Ability to manage competing priorities
Ability to work effectively in a structured, inclusive, and collaborative team environment
Ability to work the specified training and post-training hours
No time off during the approximately 5-week training period

Benefits

Comp & perks

Hybrid or 100% remote work schedule, depending on proximity to an office
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Perks and benefits (not otherwise specified)