Long Term Disability Analyst

The Hartford

. Investigate and manage long-term disability claims by gathering and evaluating information from claimants, employers, and medical providers .

Posted 9/24/2026full-timeUnited StatesJunior💰 $48,071 - $72,107 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills in evaluating medical, vocational, and financial information for disability claims while maintaining effective communication with claimants and partners. Exhibits empathy and emotional intelligence in guiding customers through complex situations and adapting to changing environments.

Highest-signal resume keywords

Claim ManagementAnalytical SkillsCustomer ServiceMicrosoft Office ProficiencyTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim AnalysisInformation EvaluationBenefit DeterminationRisk AssessmentMulti-System Navigation

Soft Skills

EmpathyEmotional IntelligenceOrganizational SkillsCollaborationAdaptability

Industry Keywords

Disability ClaimsVocational BackgroundMedical BackgroundCustomer GuidanceContinuous Improvement

About the role

Key responsibilities & impact

Investigate and manage long-term disability claims by gathering and evaluating information from claimants, employers, and medical providers
Analyze medical, vocational, financial, and claim-related information for initial and ongoing benefit determinations
Guide customers through the disability and recovery process
Maintain written and verbal communications with internal and external partners
Assess risk, resolve issues, and make consistent claim decisions
Collaborate with team members to retrieve, evaluate, and relay claim-related information
Use technology responsibly to manage claims efficiently and support quality outcomes
Demonstrate empathy and emotional intelligence in difficult conversations and complex situations
Adapt to change, learn new concepts and tools, and support continuous improvement
Consider how claim decisions interact with other benefit programs to anticipate customer needs and provide accurate guidance

Requirements

What you’ll need

High School Diploma or GED required
Associate or Bachelor’s degree preferred but not required
1+ years of customer service experience preferred but not required
Medical, clinical, or vocational background is a plus but not required
Proficiency with Microsoft Office
Ability to navigate multiple systems simultaneously
Strong time management and organizational skills
Ability to manage competing priorities
Ability to work effectively in a structured and collaborative team environment
Agreement to work necessary core hours based on assigned states’ time zones

Benefits

Comp & perks

Medical, Dental, Vision, Life and Disability Insurance effective day 1
25 days paid time off in your first full year
Paid Holidays
Comprehensive benefits package and award-winning well-being program
Tuition reimbursement up to $5,250 for undergraduate tuition and registration fees
Tuition reimbursement up to $6,000 for graduate tuition and registration fees
Student Loan Paydown Program after 6 months of service
Direct student loan contribution of $125 per month, with a lifetime maximum up to $10,000
Potential short-term or annual bonuses
Potential long-term incentives
On-the-spot recognition