Operations Support Specialist, Claims

The Hartford

. Process routine internal and external customer-initiated claim transactions to completion .

Posted 9/21/2026full-timeUnited StatesMid-LevelSenior💰 $46,222 - $69,333 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in processing claim transactions and managing customer interactions with professionalism and empathy. Strong organizational and time management skills are essential for meeting productivity goals and ensuring accurate task completion.

Highest-signal resume keywords

Claim ProcessingCustomer Service OrientationEffective Communication SkillsTime ManagementMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim SystemsDocumentation ManagementData EntryTask AssignmentCritical Thinking

Soft Skills

EmpathyProfessional DemeanorCollaborationDecision-MakingOrganizational Skills

Tools & Technologies

Microsoft OfficeHigh-Speed Broadband InternetEthernet Connection

Certifications & Qualifications

High School Graduate or Equivalent Certification4-Year College Degree Preferred

Industry Keywords

Customer-Initiated ClaimsInbound and Outbound CallsProductivity GoalsProfessional CorrespondenceHartford Way Activities

About the role

Key responsibilities & impact

Process routine internal and external customer-initiated claim transactions to completion
Use claim systems and equipment to process incoming and outgoing correspondence
Assign or reassign claim tasks and customer transactions
Create or update professional correspondence and documentation within claim files
Handle inbound and outbound calls professionally and empathetically
Assist contact centers one day per week or as needed
Enter and/or assign new claim losses
Manage daily workload and productivity goals to complete tasks accurately and on time
Communicate information clearly and concisely
Provide professional, reliable, and prompt service
Make timely decisions using appropriate judgment
Participate in Hartford Way activities, including huddles, 1:1s, and RCPS
Perform other duties as assigned

Requirements

What you’ll need

High school graduate or equivalent certification
4-year college degree preferred
Proficiency with Microsoft Office tools
Ability to lift 20lbs
Acceptable performance on pre-employment assessment tools
Professional demeanor
Effective communication skills
Strong customer service orientation
Time management and organizational skills
Ability to work independently or collaborate effectively
Empathy, managing time and work, critical thinking, and decision-making skills
Monday–Friday work hours, 8:30 a.m.–5:00 p.m. EST
High-speed broadband internet service with minimum 10 Mbps upload/100 Mbps download speeds
Internet provider-supplied modem/router/gateway hardwired to the company-issued computer with an ethernet cable

Benefits

Comp & perks

Hybrid work arrangement after the first 90 days
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
The Hartford-issued computer
High-speed broadband internet requirement/support for full-time work