Outside Claims Representative – CAT

The Hartford

. Proactively manage assigned property claims from inspection through damage resolution .

Posted 9/21/2026full-timeUnited StatesMid-LevelSenior💰 $65,636 - $98,453 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in property claims management, including damage evaluation, estimating with Xactimate, and effective communication with customers and stakeholders. Proficient in leveraging technology and tools to enhance claims handling efficiency and quality.

Highest-signal resume keywords

Property Claims ManagementXactimate ProficiencyDamage EvaluationCustomer Service SkillsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Property ClaimsEstimatingField AdjustingConstruction KnowledgeDamage ResolutionDocumentation ManagementCatastrophe ResponseJudgment ApplicationAI-Powered Tools UtilizationMicrosoft Office Proficiency

Soft Skills

Communication SkillsNegotiation SkillsOrganizational SkillsEmpathyProfessionalism

Certifications & Qualifications

Property & Casualty Adjuster License

Industry Keywords

Claims ResolutionCustomer CommunicationsExpense ManagementInsurance OperationsCatastrophe Claim Operations

About the role

Key responsibilities & impact

Proactively manage assigned property claims from inspection through damage resolution
Perform residential and business property inspections in the field, virtually, in local territories, or during catastrophe deployments
Evaluate damages and review claim information, policy details, endorsements, deductibles, prior damage, photos, imagery, and other documentation
Prepare accurate estimates, document findings, manage supplements, and issue payments when appropriate
Own damage-related activity and supplements while applying judgment to resolve light-touch items efficiently
Partner with Inside Claim Representatives on ownership, handoffs, compliance, customer communications, and claim resolution
Utilize approved vendors and resources to support quality outcomes, customer service, and expense management
Support local territory work, catastrophe response, and changing business needs
Apply property claim expertise, construction knowledge, estimating skills, and Xactimate proficiency
Exercise judgment and critical thinking when evaluating damages, coordinating inspections, and resolving customer or contractor questions
Serve as a property damage resource across Personal Insurance, Business Insurance, and Catastrophe Claim Operations
Leverage AI-powered tools to improve claims handling efficiency, quality, consistency, decision-making, and process improvement
Build relationships with customers, claim partners, vendors, contractors, and leadership
Drive resolution, make informed decisions, escalate issues appropriately, and represent The Hartford professionally throughout the claim journey

Requirements

What you’ll need

College degree and/or relevant work experience
Experience in property claims, construction, field adjusting, estimating, catastrophe response or Xactimate preferred
Strong customer service, communication, negotiation, critical thinking, and organizational skills
Ability to manage competing priorities, make sound decisions, and handle challenging conversations with professionalism and empathy
Proficiency with Microsoft Office applications
Ability to learn and leverage new technologies and tools
Strong written and verbal communication skills, with a customer-focused and collaborative approach
Availability for nationwide catastrophe operations as necessary, including deployments typically lasting 10-14 days, with extended deployments possible based on business needs and event severity
Must obtain and maintain required Property & Casualty Adjuster licenses
Continued employment is contingent upon successful completion of applicable licensing exams within 30 business days from completion of licensing training
Must maintain a valid driver's license and driving record that meets company and insurance requirements for operation of a company vehicle

Benefits

Comp & perks

Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Hybrid or 100% remote work arrangement