Property Claims Adjuster II

The Hartford

. Investigate, reserve, assign and settle first-party property losses .

Posted 11/5/2026full-timeUnited StatesMid-LevelSenior💰 $59,520 - $89,280 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing first-party property claims, including negotiation, assessment, and vendor management, while delivering exceptional customer service. Possesses strong critical thinking and communication skills to effectively resolve complex issues and foster relationships.

Highest-signal resume keywords

Adjuster LicenseClaims ManagementNegotiation SkillsCustomer Service ExcellenceCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingFile ManagementExposure AssessmentFraud InvestigationSubrogation Management

Soft Skills

Effective CommunicationRelationship BuildingConflict ResolutionTeam CollaborationEmpathy

Tools & Technologies

AI ToolsCopilotChatGPT

Certifications & Qualifications

Adjuster License

Industry Keywords

Property ClaimsConstruction IndustryVendor ManagementQuality StandardsCustomer Expectations

About the role

Key responsibilities & impact

Investigate, reserve, assign and settle first-party property losses
Deliver superior customer service
Handle all claims in the full file model
Select the appropriate estimating resource to adjudicate each claim
Ensure quality standards are met by vendors used to adjudicate claims
Manage claim files consistently with claim quality standards and goals
Negotiate with internal and external groups
Make independent business decisions to move claims forward
Meet or exceed internal and external customer expectations
Assess exposure of assigned claims
Resolve assignments, manage claim deadlines and manage vendors
Develop technical and jurisdictional expertise involving independent adjusters, contractors and vendors
Set appropriate and timely file reserves
Identify and manage subrogation, salvage and other recovery opportunities
Identify fraud indicators and initiate investigations
Represent The Hartford professionally and enhance its marketplace reputation
Apply line-of-business competencies to manage claims effectively
Gather and analyze information and data to make sound decisions
Communicate clearly in written and verbal forms
Build effective relationships inside and outside the organization
Support a diverse and inclusive team environment

Requirements

What you’ll need

College Degree or equivalent property claims handling experience is strongly preferred
Relevant extracurricular or volunteer experience is desired
Evidence of career growth
Experience in Construction Industry preferred, not required
Ability to handle complex and difficult negotiations with urgency
Ability to handle competing priorities while positively impacting quality and service
Superior desk management skills required
Critical thinking skills including investigation, decision making and conflict resolution
Ability to contribute to and promote an inclusive culture of continuous learning built on teamwork, collaboration, transparency, and accountability
Passionate desire to help internal and external customers
Ability to embrace change and industry-changing technology and trends
Experience using AI tools like Copilot or ChatGPT for research, problem solving, data analysis or written communications
Ability to create and maintain loyal customers through differentiated service
Ability to listen attentively and exhibit empathy during difficult situations
Ability to produce clear and grammatically accurate correspondence
Adjuster License required before training begins on February 8, 2027
Must successfully complete a multi-week New Hire Training Course
Must be available for training from January 25–April 23, 2027, with no time off accommodated during training
Must work core business hours Monday through Friday, 8:00 A.M. to 4:30 P.M. local time

Benefits

Comp & perks

Hybrid or remote work arrangement
Fully paid licensing prep time from January 25–February 5, 2027
Multi-week New Hire Training Course
Potentially paid travel for one week of in-person training in Texas
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Office-based work near designated office locations, three days per week for eligible employees