Property Claims Adjuster II

The Hartford

. Investigate, reserve, assign, and settle first-party property losses .

Posted 11/5/2026full-timeUnited StatesMid-LevelSenior💰 $59,520 - $89,280 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing first-party property claims, including investigation, negotiation, and vendor management, while delivering exceptional customer service. Exhibits strong critical thinking and decision-making skills to navigate complex situations and foster collaborative relationships with stakeholders.

Highest-signal resume keywords

Adjuster LicenseClaims ManagementNegotiation SkillsCritical ThinkingCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingFile ManagementFraud InvestigationEstimating Resource SelectionSubrogation Management

Soft Skills

EmpathyCollaborationConflict ResolutionTime ManagementCommunication

Tools & Technologies

AI ToolsCopilotChatGPT

Certifications & Qualifications

Adjuster License

Industry Keywords

Property ClaimsConstruction IndustryCustomer LoyaltyQuality StandardsContinuous Learning

About the role

Key responsibilities & impact

Investigate, reserve, assign, and settle first-party property losses
Deliver superior customer service
Handle all claims in the full file model
Select the proper estimating resource to adjudicate each claim
Ensure quality standards are met by vendors used to adjudicate claims
Manage claim files consistently with claim quality standards and goals
Negotiate with internal and external groups in challenging situations
Make independent business decisions to move claims forward
Assess exposure of assigned claims
Resolve assignments, manage claim deadlines, and manage vendors
Develop technical and jurisdictional expertise
Set appropriate and timely file reserves
Identify and manage subrogation, salvage, recovery opportunities, and fraud indicators
Initiate fraud investigations
Build relationships with internal and external stakeholders while representing The Hartford professionally
Apply line-of-business competencies and critical thinking to gather and analyze information and make sound decisions
Support an inclusive, collaborative team environment

Requirements

What you’ll need

College Degree or equivalent property claims handling experience is strongly preferred
Relevant extracurricular or volunteer experience is desired
Evidence of career growth
Experience in Construction Industry preferred, not required
Ability to handle complex and difficult negotiations with urgency
Ability to handle competing priorities while positively impacting quality and service
Superior desk management skills required
Critical thinking skills including investigation, decision making and conflict resolution
Ability to contribute to and promote an inclusive culture of continuous learning based on teamwork, collaboration, transparency, and accountability
Passionate desire to help internal and external customers
Ability to embrace change and flourish with industry-changing technology and trends
Experience using AI tools like Copilot or ChatGPT for research, problem solving, data analysis, or written communications
Ability to create and maintain loyal customers through a differentiated service experience
Ability to listen attentively and exhibit empathy during difficult situations
Ability to produce clear and grammatically accurate correspondence
Adjuster License required prior to start of training on February 8, 2027
Must successfully complete a multi-week New Hire Training Course
Must be available for training from January 25–April 23, 2027; time off during training is not accommodated

Benefits

Comp & perks

Hybrid or remote work arrangement
Fully paid licensing preparation time from January 25–February 5, 2027
Full-time schedule with core business hours, Monday through Friday, 8:00 A.M. to 4:30 P.M. local time
Multi-week New Hire Training Course
Potential one week of in-person training travel to Texas
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition