Senior Ability Analyst – Absence Management

The Hartford

. Evaluate Short-Term Disability claims to determine eligibility for disability benefits and applicable Leaves of Absence .

Posted 11/4/2026full-timeSunrise • Florida • United StatesSenior💰 $48,071 - $72,107 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in evaluating Short-Term Disability claims and managing Leaves of Absence while ensuring compliance with regulatory requirements and company policies. Excels in providing exceptional customer service and utilizing critical thinking to make informed decisions.

Highest-signal resume keywords

Claim Handling ExperienceCustomer Service ExperienceMedical Terminology FamiliarityOrganizational SkillsProblem-Solving Abilities

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims EvaluationMedical Records ReviewCritical ThinkingMathematical SkillsBusiness Acumen

Soft Skills

Professional CommunicationDetail OrientedTeam CollaborationPrioritization Skills

Tools & Technologies

Microsoft OfficeMultiple Systems Navigation

Industry Keywords

Disability BenefitsLeaves of AbsenceRegulatory ComplianceGroup Benefit ClaimsDiversity and Inclusion

About the role

Key responsibilities & impact

Evaluate Short-Term Disability claims to determine eligibility for disability benefits and applicable Leaves of Absence
Partner with claimants, healthcare providers, and employers to support recovery and facilitate a safe and timely return to work
Ensure claim decisions and case management activities comply with disability plan provisions, company policies, regulatory requirements, and ethical standards
Manage concurrent Leaves of Absence claims
Work with internal and external customers to retrieve and relay information relevant to claims
Provide exceptional customer service through professional written and verbal communication
Collect and analyze information using critical thinking and mathematical skills to make sound decisions and accurate conclusions
Apply business acumen and technical expertise to make ethical, well-informed decisions with management guidance as needed
Contribute to a positive team culture supporting Group Benefit Claims Diversity and Inclusion initiatives and objectives

Requirements

What you’ll need

High School Diploma or GED required; associate or bachelor’s degree preferred
Minimum of 1 year of quality customer service experience required
At least 1 year of claim handling experience required
Experience in reviewing medical records highly preferred
Familiarity with medical terminology is a plus
Exceptional organizational and prioritization skills
Strong problem-solving abilities
Professional verbal and written communication skills
Detail oriented with the ability to maintain quality and accuracy while meeting productivity targets
Ability to work effectively within a structured team environment
Proficiency in Microsoft Office and ability to navigate multiple systems simultaneously
Ability to work core business hours
Ability to attend an office three days a week if living near a listed office; otherwise remote with office attendance as business needs arise

Benefits

Comp & perks

Hybrid or remote work arrangement
Virtual training for 5 weeks
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
The Hartford perks and benefits