Senior Claim Representative – Complex Claim Unit, Environmental

The Hartford

. Timely manage medium to large exposure accounts with detailed claim knowledge, analytical focus, and claim resolution strategies .

Posted 11/5/2026full-timeUnited StatesSenior💰 $62,400 - $93,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing general liability claims, including analytical assessments, negotiation strategies, and effective communication with stakeholders. Proficient in conducting investigations and providing recommendations based on complex policy analysis and litigation management.

Highest-signal resume keywords

General Liability Claim HandlingAffirmative/Defensive Risk TransferState Adjuster's LicenseNegotiation and Conflict ResolutionAnalytical and Critical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementPolicy AnalysisLitigation ManagementCoverage Position WritingFinancial Transaction Management

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCustomer ServiceTime ManagementActive Listening

Tools & Technologies

MS OfficeExcelWord

Certifications & Qualifications

State Adjuster's License

Industry Keywords

Claims MetricsCoverage AssessmentLiability ResolutionMediationTrial Attendance

About the role

Key responsibilities & impact

Timely manage medium to large exposure accounts with detailed claim knowledge, analytical focus, and claim resolution strategies
Provide proactive communications to customers and business partners in claim management
Respond to customer inquiries and provide superior customer service
Review and analyze multiple complex policies and coverage parts
Write clear and concise coverage positions
Conduct investigations regarding claims and lawsuits
Manage litigation and counsel, including litigation planning, budgeting, and liability resolution strategies
Develop coverage, liability, and damages assessments and provide recommendations to leadership
Pursue coverage and liability risk transfer against other liable parties and insurance carriers
Conduct complex negotiations and articulate coverage and liability positions
Attend mediations and trials as necessary
Manage expenses, reserves, and financial transactions
Maintain up-to-date claims metrics

Requirements

What you’ll need

3+ years general liability claim handling experience
Experience in handling affirmative/defensive risk transfer
Strong verbal and written communication skills
Strong analytical and critical thinking skills
Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
Strong customer service and active listening skills
Strong time management and organization skills
Strong negotiation and conflict resolution skills
Working proficiency with MS Office, especially Word and Excel
Must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the state(s) supported by your office
Must successfully pass the licensing exam(s) within 30 business days from completion of licensing training

Benefits

Comp & perks

Hybrid or 100% remote work arrangement
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition