Senior Consultant, Process Owner – Billing Data Exchange

The Hartford

. Lead in-depth business-process analysis to identify pain points and design value-added solutions .

Posted 10/8/2026full-timeHartford • Connecticut • United StatesSenior💰 $110,800 - $166,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business process analysis, optimization, and project management, with a strong focus on applying Lean and Six Sigma methodologies to enhance operational efficiency. Possesses sound data analytics skills and financial acumen to drive strategic decision-making and improve customer outcomes.

Highest-signal resume keywords

Business Process OptimizationLean MethodologySix Sigma Green BeltData Analytics ExpertiseStrategic Project Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process AnalysisProof-of-Concept DevelopmentChange ManagementKPI DevelopmentRoot-Cause AnalysisCost-Benefit AnalysisData Exchange ManagementOperational EfficiencyCompliance ManagementFinancial Acumen

Soft Skills

Excellent Communication SkillsCritical ThinkingRelationship BuildingPersuasionOrganizational Skills

Certifications & Qualifications

Six Sigma Green Belt

Industry Keywords

Employee BenefitsBilling PracticesPlan DesignOperational ProcessesVoice of the CustomerVoice of the EmployeeStakeholder ManagementProcess ArtifactsException ManagementStrategic Thinking

About the role

Key responsibilities & impact

Lead in-depth business-process analysis to identify pain points and design value-added solutions
Develop and test proof-of-concept pilots
Apply Lean and Six Sigma methodologies to drive continuous improvement and operational efficiency
Map current-state and maintain future-state business-process flows of customer attributes
Oversee downstream operational processes for data exchange between benefit technology providers and The Hartford for billing and plan design
Ensure downstream billing processes meet financial, compliance, and audit expectations
Establish and maintain exception-management frameworks for data-related billing issues
Assess financial exposure and customer impact from data-exchange defects or processing failures
Establish processes enabling the plan design API and meet customer enrollment timelines
Manage process-optimization projects from concept through implementation within scope, schedule, and budget
Develop and implement change-management and communication strategies
Partner with Claims, Actuarial, Finance, Operations, and other corporate functions
Lead stakeholders through system enhancements, business-process decisions, and future visions
Collect and analyze Voice of the Customer and Voice of the Employee data
Support Group Benefit Operations projects, including validating requirements, staffing and expense impacts, and project status communication
Facilitate cross-functional teams and interpret customer and employee feedback
Advise leadership on process management, continuous improvement, and strategic business decisions
Define business requirements for technology, human performance, and vendor-management capabilities
Develop and monitor KPIs
Conduct root-cause analyses, process audits, and cost-benefit analyses
Develop and maintain process artifacts

Requirements

What you’ll need

Minimum 3 years strategic project management experience
Minimum 5 years of Operations or Employee Benefits or cross industry experience
Bachelor’s degree or equivalent work experience required
Experience with Employee Benefits member data billing practices preferred
Experience with Employee Benefits plan design practices preferred
Business process optimization experience a plus
Six Sigma experience desired; green belt a plus
Excellent written, oral and presentation skills at all levels within the organization
Strong ability to manage complexity, ambiguity and multitask
Highly organized and detail oriented
Able to build and foster strong working relationships; persuasive and able to influence others
Critical thinking skills and sound judgment; able to troubleshoot
Sound data analytics expertise with the ability to synthesize data and develop solutions
Business knowledge, financial acumen, and insurance knowledge
Strategic thinking, hypothesis development and analysis, and conclusion generation
Willingness to appropriately challenge the status quo

Benefits

Comp & perks

Hybrid or 100% remote work schedule
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Perks & Benefits (details not specified)