Senior General Liability Litigation Claim Representative/Consultant

The Hartford

. Investigate, reserve, recommend and implement strategies to resolve general liability claims .

Posted 10/2/2026full-timeUnited StatesSenior💰 $62,400 - $127,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing general liability claims, including investigation, negotiation, and resolution of complex coverage issues. Proficient in applying statutory laws and regulations while maintaining effective relationships with internal and external stakeholders.

Highest-signal resume keywords

General Liability Claims ManagementComplex Claims InvestigationNegotiation SkillsState Adjuster's LicenseCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ValuationLoss Cost ManagementSubrogation IdentificationTechnical Expertise in ClaimsStatutory Law Application

Soft Skills

Oral CommunicationWritten CommunicationCollaborationTime ManagementConflict Management

Tools & Technologies

Claims Management SoftwareHigh-Speed Broadband Internet

Certifications & Qualifications

JDSCLACPCUState Adjuster's License

Industry Keywords

General LiabilityInsurance CoverageClaims ResolutionCustomer Relationship ManagementPerformance Achievement

About the role

Key responsibilities & impact

Investigate, reserve, recommend and implement strategies to resolve general liability claims
Partner with Staff Legal and outside counsel to resolve General Liability cases
Manage claim files, including investigation, valuation, disposition and settlement
Assess claim exposure, organize priorities, anticipate issues and manage vendors
Interpret and apply insurance coverage and develop technical and jurisdictional expertise
Utilize claim loss cost management initiatives
Identify mitigation, subrogation and other recovery opportunities
Maintain effective relationships with internal and external customers
Gather customer information and use it to improve products and services
Investigate, evaluate and negotiate highly complex claims
Resolve complex coverage and compensability issues
Apply statutory laws and regulations of applicable jurisdictions
Manage loss costs and recognize potential for Subrogation and Special Investigation
Support a diverse, inclusive and high-performing team
Provide advanced expertise to teammates in solving problems

Requirements

What you’ll need

2 to 5+ years relevant experience managing general liability claims strongly preferred
Technical expertise in managing claims of high complexity
Strong computer proficiency in utilizing software programs
Excellent oral and written communication, collaboration and negotiation skills
Excellent time management and organizational skills
Effective customer service skills
Adept at managing conflict while negotiating outcomes supporting The Hartford’s and the claimant’s best interests
Leader among claim handlers providing advanced expertise to teammates in solving problems
College degree preferred or 5+ years relevant work experience required
Consistent high level of performance and achievement over career span
State required certification exams and adjusting licenses
JD, SCLA or CPCU designation a plus
Must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by the office
Must pass licensing exam(s) within 30 business days from completion of licensing training
High-speed broadband internet service, hardwired modem/router/gateway, and minimum upload/download speeds of 10 Mbps/75 Mbps
Availability Monday-Friday, 8:00 AM-5:00 PM

Benefits

Comp & perks

Hybrid or 100% remote work arrangement
Remote work arrangement for candidates not living near an office
High-speed broadband internet requirement and Hartford-issued computer
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Equal opportunity employment