Senior Workers' Compensation Claims Representative

The Hartford

. Plan, recommend, and execute investigations of workers’ compensation claims .

Posted 10/27/2026full-timeRemote • New Mexico • United StatesSenior💰 $62,400 - $93,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing workers' compensation claims with a strong focus on financial accuracy, timely investigations, and adherence to statutory guidelines. Proven ability to leverage professional resources and maintain productive business relationships while delivering outstanding customer service.

Highest-signal resume keywords

Workers’ Compensation Claim HandlingData AnalysisCustomer ServiceAdjusting LicensesTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investigation PlanningFinancial AccuracyDisability Benefit CalculationFile DispositionStatutory Compliance

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationProfessional DiplomacyCollaboration

Tools & Technologies

Contemporary Technology

Certifications & Qualifications

Adjusting Licenses

Industry Keywords

Workers’ CompensationBenefit OversightClaim Financial ExposuresOperational PerformanceContinuous Improvement

About the role

Key responsibilities & impact

Plan, recommend, and execute investigations of workers’ compensation claims
Manage workers’ compensation claims requiring timely investigations and financial accuracy
Provide benefit oversight, appropriate file disposition, and adherence to statutory guidelines
Leverage professional resources including doctors, nurses, attorneys, and regulators
Establish and maintain productive business relationships with customers
Gather and analyze data to inform claim decisions
Calculate disability benefit rates and claim financial exposures
Use contemporary technology to achieve accurate and efficient claim outcomes
Demonstrate professional diplomacy during customer interactions
Contribute to collaboration, operational performance, employee engagement, and continuous improvement

Requirements

What you’ll need

Minimum of 2+ years of experience in workers’ compensation claim handling required
Certification exams and adjusting licenses as required by state
Outstanding interpersonal skills
Strong focus delivering outstanding customer service
Demonstrated strong written and verbal communication skills
Demonstrated consistent high level of performance and achievement over career span
Excellent time management skills with the ability to manage competing priorities
HS Diploma required
Bachelor’s Degree is preferred
Must reside in the state of New Mexico
Availability Monday–Friday during core business hours

Benefits

Comp & perks

Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
100% remote work arrangement
5 weeks of training