ServiceNow CMDB Manager – Product Owner

The Hartford

. Lead the CMDB North Star transformation across the stabilize, structure, and scale journey .

Posted 10/8/2026full-timeUnited StatesMid-LevelSenior💰 $132,000 - $198,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading CMDB transformation initiatives, including product vision, roadmap development, and governance frameworks. Proven ability to enhance data quality and service visibility while managing technical teams and influencing stakeholders in enterprise environments.

Highest-signal resume keywords

CMDB LeadershipServiceNow ExpertiseProduct Roadmap DevelopmentData Governance FrameworksStakeholder Influence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CMDB TransformationServiceNow CMDBDiscoveryService MappingCSDMITOMConfiguration ManagementData Quality ImprovementKPI ReportingAgile Methodologies

Soft Skills

People LeadershipOrganizational Change ManagementInfluencing StakeholdersTeam DevelopmentCollaboration

Tools & Technologies

ServiceNowCloud PlatformsCybersecurityObservabilityAIOpsAutomationAsset Management

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow ITOM CertificationServiceNow Discovery CertificationServiceNow Service Mapping CertificationAgile CertificationProduct Owner CertificationITIL Certification

Industry Keywords

Enterprise InfrastructureIT Service ManagementGovernanceRegulated EnvironmentsOperational Efficiency

Tech Stack

Tools & technologies

CloudCyber SecurityITSMServiceNow

About the role

Key responsibilities & impact

Lead the CMDB North Star transformation across the stabilize, structure, and scale journey
Convert assessment findings into a prioritized, funded, and executable roadmap
Establish class-based remediation and certification models for priority CI classes and tables
Define reproducible completion criteria for each workstream, including controls, ownership, runbooks, dashboards, backlogs, and sustainment handoffs
Own the CMDB product vision, roadmap, backlog, and success metrics
Lead and develop a team of CMDB engineers, analysts, and administrators
Drive CMDB modernization, governance, and CSDM alignment initiatives
Improve CMDB data quality, service visibility, lifecycle governance, and certification processes
Lead Discovery, Service Mapping, Service Graph, and CMDB integration strategies
Establish standards, controls, and accountability models for sustainable CMDB operations
Partner with infrastructure, cloud, security, application, and operations teams
Define and report KPIs demonstrating business value, risk reduction, operational efficiency, and platform health

Requirements

What you’ll need

5+ years of experience leading enterprise CMDB, ServiceNow, ITOM, or configuration management programs
Proven people leadership experience managing technical teams
Deep expertise with ServiceNow CMDB, Discovery, Service Mapping, CSDM, IRE, and related integrations
Experience building product roadmaps, governance frameworks, and data ownership models
Strong knowledge of enterprise infrastructure, cloud environments, applications, and IT service management practices
Ability to influence stakeholders, drive organizational change, and deliver measurable outcomes
ServiceNow certifications (CSA, ITOM, Discovery, or Service Mapping) preferred
Agile, Product Owner, or ITIL certifications preferred
Experience with cloud platforms, cybersecurity, observability, AIOps, automation, or asset management preferred
Experience operating within regulated or highly governed enterprise environments preferred
Must be authorized to work in the US without company sponsorship
The company will not support the STEM OPT I-983 Training Plan endorsement for this position

Benefits

Comp & perks

Hybrid or 100% remote work arrangement
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Perks & Benefits (as referenced in the posting)