Short-Term Disability Analyst

The Hartford

. Investigate Short-Term Disability claims to determine eligibility for short-term benefits .

Posted 10/9/2026full-timeUnited StatesJunior💰 $46,222 - $73,089 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Short-Term Disability claims investigation and customer service, with strong analytical skills and proficiency in Microsoft Office applications. Capable of fostering collaboration and supporting diversity and inclusion initiatives within a structured team environment.

Highest-signal resume keywords

Short-Term Disability Claims InvestigationCustomer Service ExperienceMedical TerminologyMicrosoft Office ProficiencyAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ExperienceMathematical AptitudeCritical ThinkingDetail-OrientedProblem-Solving

Soft Skills

Professional CommunicationOrganizational SkillsCollaborationAdaptabilityCustomer Service

Industry Keywords

Diversity and InclusionRegulatory ComplianceCorporate Claim StandardsTreatment PlansStakeholder Communication

About the role

Key responsibilities & impact

Investigate Short-Term Disability claims to determine eligibility for short-term benefits
Work with insured individuals on treatment plans to support return to work
Follow corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements
Provide exceptional customer service to internal and external customers
Serve as a key point of contact for stakeholders and gather and communicate Short-Term Disability claim information
Apply critical thinking, analytical skills and mathematical aptitude to evaluate information and reach appropriate conclusions
Use business acumen and technical expertise to make informed decisions with management guidance
Foster a positive, collaborative team environment
Support Group Benefits Claims' Diversity and Inclusion initiatives and business objectives

Requirements

What you’ll need

High School Diploma/GED required; Associate's or Bachelor's degree preferred
1+ years of customer service experience required
1+ years of claims experience preferred
Medical terminology experience preferred
Proficiency in Microsoft Office applications
Ability to navigate multiple systems simultaneously
Professional verbal and written communication skills
Highly organized with strong problem-solving skills
Detail-oriented with ability to maintain quality and accuracy while meeting productivity expectations
Ability to thrive in a structured team environment
Ability to excel in a high-volume, ever-changing environment
Readily embraces change and champions innovation
Successfully complete a multi-week New Hire Training Course and pass the final course assessment within 30 business days of completion
Ability to work training during core business hours and post-training hours of 8am–4:30pm local standard time

Benefits

Comp & perks

Hybrid or 100% remote work arrangement depending on location and business needs
Paid travel expenses for required out-of-state training travel
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition