Workers' Compensation Claim Representative – Senior Claim Representative

The Hartford

. Plan, recommend, and execute investigations of workers’ compensation claims .

Posted 10/5/2026full-timeUnited StatesSenior💰 $56,391 - $93,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and executing workers' compensation claims, ensuring compliance with statutory guidelines and corporate policies. Proficient in data analysis, customer relationship management, and leveraging technology for efficient claim outcomes.

Highest-signal resume keywords

Workers’ Compensation Claim HandlingData AnalysisCustomer Relationship ManagementMS Office Suite ProficiencyAdjusting Licenses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investigation PlanningFinancial AccuracyBenefit OversightClaim Settlement PoliciesDisability Benefit CalculationClaim Financial Exposure CalculationStatutory ComplianceContemporary Technology UtilizationFile DispositionOperational Performance

Soft Skills

Professional DiplomacyOrganizational SkillsTime ManagementExcellent CommunicationActive ListeningEmpathyInterpersonal Skills

Certifications & Qualifications

Adjusting LicensesCertification Exams

Industry Keywords

Workers’ CompensationStatutory GuidelinesRegulatory RequirementsClaim ManagementCustomer Experience

About the role

Key responsibilities & impact

Plan, recommend, and execute investigations of workers’ compensation claims
Manage workers’ compensation claims requiring timely investigations and financial accuracy
Provide benefit oversight, appropriate file disposition, and adherence to statutory guidelines
Value, dispose of, and settle workers’ compensation claims in accordance with corporate claim settlement policies
Work within established procedures and statutory, regulatory, and ethical requirements
Leverage doctors, nurses, attorneys, and regulators to facilitate claimant recovery
Establish and maintain productive customer business relationships
Gather and analyze data to inform critical claim decisions
Calculate disability benefit rates and claim financial exposures
Use contemporary technology to achieve accurate and efficient claim outcomes
Demonstrate professional diplomacy during customer interactions
Contribute to collaboration, operational performance, employee engagement, and continuous improvement

Requirements

What you’ll need

HS Diploma required
Bachelor’s degree preferred
For Sr. Claim Representative: minimum of 2+ years of experience in workers’ compensation claim handling required
Prior workers’ compensation insurance claim handling preferred for Claim Representative
Certification exams and adjusting licenses as required by state
Demonstrated passion for delivering a superb customer experience
Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
Excellent organizational and time management skills
Ability to meet productivity targets in a fast-paced, team-oriented environment
Excellent written and verbal communication and negotiation skills
Ability to adapt to industry-changing workflows
Active listening and empathy during difficult situations
Ability to self-manage competing priorities and deliver accurate work within key timelines
Outstanding interpersonal skills
Demonstrated consistent high level of performance and achievement over career span

Benefits

Comp & perks

Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Hybrid or 100% remote work arrangement
5 weeks of training
Perks & Benefits (as referenced in the posting)