Workers' Compensation Claim Representative/Senior Claim Representative

The Hartford

. Plan, recommend, and execute investigations of workers’ compensation claims .

Posted 10/23/2026full-timeUnited StatesSenior💰 $56,391 - $93,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing workers' compensation claims with a focus on timely investigations, financial accuracy, and adherence to statutory guidelines. Proficient in leveraging professional resources and technology to enhance claimant recovery and operational performance.

Highest-signal resume keywords

Workers' Compensation Claim HandlingData Analysis for Claim DecisionsCustomer Experience DeliveryMS Office Suite ProficiencyAdjusting Licenses as Required by State

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investigation PlanningFinancial Accuracy CalculationDisability Benefit Rate CalculationFile Disposition ManagementStatutory Guideline Adherence

Soft Skills

Professional DiplomacyOrganizational SkillsTime ManagementNegotiation SkillsActive Listening

Tools & Technologies

Contemporary Technology for ClaimsMS Office Suite

Certifications & Qualifications

Adjusting Licenses as Required by State

Industry Keywords

Workers' CompensationClaim RepresentativeCustomer RelationshipsContinuous ImprovementOperational Performance

About the role

Key responsibilities & impact

Plan, recommend, and execute investigations of workers’ compensation claims
Manage workers’ compensation claims requiring timely investigations and financial accuracy
Provide benefit oversight, appropriate file disposition, and adherence to statutory guidelines
Leverage doctors, nurses, attorneys, regulators, and other professional resources to facilitate claimant recovery
Establish and maintain productive business relationships with customers
Gather and analyze data to inform critical claim decisions
Calculate disability benefit rates and claim financial exposures accurately
Use contemporary technology to achieve accurate and efficient claim outcomes
Demonstrate professional diplomacy during customer interactions
Collaborate to maximize operational performance and employee engagement
Embrace continuous improvement

Requirements

What you’ll need

HS Diploma required
Bachelor’s degree is preferred
Sr. Claim Representative: minimum of 2+ years of experience in workers' compensation claim handling required
Certification exams and adjusting licenses as required by state
Prior workers' compensation insurance claim handling is preferred for Claim Representative
Demonstrated passion for delivering a superb customer experience
Excellent organizational, time management, communication, negotiation, and interpersonal skills
Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
Ability to meet productivity targets in a fast-paced, team-oriented environment
Ability to adapt and flourish using industry-changing workflows
Active listening and empathy during difficult situations
Ability to self-manage competing priorities while delivering accurate work within key timelines
Demonstrated consistent high level of performance and achievement over career span

Benefits

Comp & perks

Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Hybrid or 100% remote work arrangement
5 weeks of training