Workers' Compensation Claim Team Leader

The Hartford

. Manage claim professionals and corresponding claim inventories .

Posted 9/15/2026full-timeArizona • United StatesSenior💰 $86,400 - $129,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Workers Compensation Claims, including oversight of claim investigations, reserve accuracy, and compliance with statutory regulations. Proven ability to lead and develop teams while applying analytical skills to enhance operational efficiency and customer service.

Highest-signal resume keywords

Workers Compensation Claims ManagementReserve Accuracy AnalysisLeadership and Staff DevelopmentFinancial Reporting ToolsRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim InvestigationIndemnity AssessmentExpense Exposure AnalysisInsurance Coverage InterpretationLoss-Cost Containment InitiativesStatutory Law ApplicationCustomer Service ResolutionOperational Report AnalysisChange ManagementClaim Complexity Assessment

Soft Skills

Leadership SkillsVerbal CommunicationWritten CommunicationAnalytical ThinkingCritical Thinking

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Claims ManagementReserve AccuracySubrogationMitigationEthics RequirementsCustomer Service DriversFinancial ReportingOperational PlanningStatutory RegulationsMarketplace Trends

About the role

Key responsibilities & impact

Manage claim professionals and corresponding claim inventories
Monitor and address reserve accuracy and trending using financial reporting tools
Manage and implement change, including explaining business-goal drivers
Monitor industry, marketplace and organizational strategic trends
Manage claim assignment based on claim complexity
Oversee claim investigation, disposition and settlement in compliance with company standards and statutory, regulatory and ethics requirements
Assess indemnity and expense exposure and set reserves accurately and timely
Manage claim resolution, deadlines and resource use
Interpret and apply insurance coverage
Apply claim loss-cost containment initiatives
Identify mitigation, subrogation and other recovery opportunities
Apply applicable statutory laws and regulations
Train, coach and develop staff
Provide advanced expertise and leadership to claim Team Leaders and handlers

Requirements

What you’ll need

Bachelor’s Degree preferred
Minimum 3 years of Workers Compensation Claims experience strongly preferred
Strong leadership skills in teaching, guiding, coaching and developing staff
Strong verbal and written communication skills
Knowledge of medical terms strongly preferred
Analytical and critical thinking skills
Consistent and timely follow-through for customer needs
Strong understanding of reserve accuracy relative to claim exposures, including property damage and bodily injury
Extensive knowledge of customer service drivers and ability to resolve customer issues independently
Strong understanding of financial and operational reports for analysis and action planning

Benefits

Comp & perks

Hybrid or 100% remote work schedule
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Perks and benefits