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Collections & Follow-Up Representative
The Hello Team. Contact customers to follow up on outstanding payments and collections .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal communication and follow-up skills while managing multiple pending items in a fast-paced environment. Proficient in Microsoft Office and capable of maintaining accurate records and professional interactions with customers and financial institutions.
Highest-signal resume keywords
Verbal Communication SkillsCustomer Service ExperienceCollections ExperienceMicrosoft Office ProficiencyAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CollectionsCustomer ServiceOutbound CallingFollow-Up SkillsMultitaskingProblem-SolvingOrganizational SkillsInitiativeAdaptabilityAttention to Detail
Soft Skills
Professional Phone MannerResourcefulnessAccountabilitySelf-MotivationConfidence
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookEmailSpreadsheetsDocument Management
Industry Keywords
Customer Follow-UpPayment TrackingFinancial InstitutionsRemote WorkU.S. EST Business Hours
About the role
Key responsibilities & impact- Contact customers to follow up on outstanding payments and collections
- Call banks to request updates and resolve pending items
- Maintain consistent follow-up with customers and financial institutions
- Track outstanding payments, pending requests, and follow-up activities
- Maintain accurate records of calls, updates, and communications
- Communicate professionally and clearly with customers and bank representatives
- Take initiative to resolve delays and ensure outstanding items receive timely attention
- Perform other duties related to the position as assigned
Requirements
What you’ll need- Proficient level of English (written and spoken)
- Strong verbal communication skills and professional phone manner
- Experience in customer service, sales, collections, or similar roles highly preferred
- Experience making frequent outbound calls
- Ability to manage multiple pending items and follow through consistently
- Previous collections experience is not required; training will be provided
- Excellent follow-up skills, persistence, and attention to detail
- Proactive and results-oriented, with the ability to take initiative
- Resourceful, accountable, with a strong sense of ownership
- Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident
- Strong problem-solving skills with the ability to work independently
- Ability to multitask effectively in fast-paced work environments
- Excellent organizational skills with the ability to manage daily operations
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Familiarity with standard business tools (email, spreadsheets, document management)
- Ability to quickly learn new systems, software, and workflows
- Ability to follow established processes accurately with minimal supervision
- Ability to work U.S. EST (New York) business hours and adapt to business needs
- Interested in long-term career opportunities
- Able to undergo a background check
- Reliable Windows 10+ computer, two monitors, and high-speed internet
- Reliable backup power source (e.g., power bank, UPS, inverter, or generator)
- Professional home workstation capable of supporting uninterrupted remote work
Benefits
Comp & perks- 100% remote work
- Great work environment with potential for growth
- Training on the client's internal systems and processes will be provided
- Full-time position with 40 hours weekly
- Long-term opportunity