Healthcare Verification Specialist

The Hello Team

. Handle customer inquiries and provide accurate information via inbound/outbound phone calls and email communications .

Posted 10/7/2026full-timeRemote • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and appointment coordination within healthcare settings, with a strong understanding of insurance processes and the ability to maintain accurate records. Capable of managing multiple tasks efficiently while delivering high-quality support to patients and caregivers.

Highest-signal resume keywords

Insurance Eligibility VerificationDurable Medical Equipment (DME) ProcessesAppointment CoordinationCustomer Service ExcellenceProficiency in Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance BillingPrior AuthorizationsRecord MaintenanceAppointment SchedulingInsurance Benefits UnderstandingEMR/EHR Systems FamiliarityProblem-SolvingAttention to DetailMulti-TaskingFast-Paced Environment Adaptability

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsResourcefulnessSelf-Motivation

Tools & Technologies

Microsoft Office (Word, Excel, Outlook)Insurance PortalsBilling PlatformsDocument Management SystemsEmail

Industry Keywords

HealthcareUrgent CareMedical OfficePatient SupportCustomer Inquiries

About the role

Key responsibilities & impact

Handle customer inquiries and provide accurate information via inbound/outbound phone calls and email communications
Conduct outbound calls to patients and caregivers to schedule, confirm, and follow up on medical appointments
Manage inbound calls related to appointment coordination and patient support
Schedule, reschedule, and coordinate medical appointments based on patient and caregiver needs
Answer questions regarding appointment details, availability, timing, and related information
Provide updates regarding test result availability and expected turnaround times, when applicable
Maintain accurate and detailed records of customer interactions, appointments, and communications
Perform administrative and customer service support tasks as needed
Deliver professional and high-quality customer service to ensure patient and caregiver satisfaction
Verify insurance eligibility, billing, and prior authorizations
Handle DME and DME insurance processes
Support operations in Urgent Care, medical office, DME, or similar healthcare settings
Review insurance benefits, coverage, deductibles, copays, and coinsurance
Perform other duties related to the position as assigned

Requirements

What you’ll need

Proficient level of English (written and spoken)
Strong interpersonal and communication skills with clients, vendors, and teammates
Experience with insurance eligibility verification, insurance billing, and prior authorizations is highly preferred
Familiarity with Durable Medical Equipment (DME) and DME insurance processes
Experience working in Urgent Care, a medical office, DME, or a similar healthcare environment is preferred
Strong understanding of insurance benefits, coverage, deductibles, copays, and coinsurance is preferred
Familiarity with insurance portals, EMR/EHR systems, and billing or authorization platforms
Strong attention to detail and ability to maintain accurate records
Excellent organization and problem-solving skills
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Resourceful, accountable, with a strong sense of ownership
Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident
Strong problem-solving skills with the ability to work independently
Excellent organizational skills with the ability to manage daily operations
Proficiency in Microsoft Office (Word, Excel, Outlook)
Familiarity with standard business tools (email, spreadsheets, document management)
Ability to quickly learn new systems, software, and workflows
Ability to follow established processes accurately with minimal supervision
Ability to work U.S. EST (New York) business hours and adapt to business needs
Interested in long-term career opportunities
Able to undergo a background check
Reliable Windows 10+ computer, two monitors, and high-speed internet
Reliable backup power source (e.g., power bank, UPS, inverter, or generator) for uninterrupted work during outages
Professional home workstation capable of supporting uninterrupted remote work

Benefits

Comp & perks

100% remote work
Great work environment with potential for growth
Full-time position with 40 hours weekly
Long-term opportunity