Housing Intake Specialist

The Hello Team

. Review applications received from prospective tenants and identify relevant information .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong interviewing, active listening, and communication skills while managing sensitive information and maintaining accurate applicant records. Proficient in following structured processes and adapting to dynamic work environments.

Highest-signal resume keywords

Interviewing SkillsActive ListeningAttention to DetailMicrosoft Office ProficiencyConfidential Information Handling

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Application ReviewDocumentation AssessmentCandidate ScreeningCustomer IntakeStructured Interviewing

Soft Skills

Interpersonal SkillsProfessional CommunicationProblem-SolvingAdaptabilityOrganizational Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookEmailDocument Management

Industry Keywords

Tenant ScreeningConfidentialityBackground CheckU.S. EST Business HoursRemote Work

About the role

Key responsibilities & impact

Review applications received from prospective tenants and identify relevant information
Conduct structured interviews with potential tenants using an established script
Ask appropriate follow-up questions and go off-script when needed to clarify information or identify potential concerns
Assess and document applicant information accurately and objectively
Review employment, income, housing, and household information provided by applicants
Request and follow up on missing or supporting documentation
Maintain accurate applicant records and update information throughout the intake process
Communicate professionally and respectfully with prospective tenants
Handle confidential personal and financial information appropriately
Coordinate with the management team regarding applicant status and any relevant concerns
Ensure all intake and interview information is complete before moving applicants forward
Perform other duties related to the position as assigned

Requirements

What you’ll need

Proficient level of English (written and spoken)
Strong interpersonal and communication skills with clients, vendors, and teammates
Previous experience in recruiting, candidate screening, interviewing, customer intake, or a similar role
Strong interviewing and active listening skills
Ability to follow structured interview scripts
Strong judgment to ask relevant follow-up questions when needed
Strong attention to detail and ability to identify inconsistencies or missing information
Experience reviewing applications and/or documentation
Professional, empathetic, and confident communication style
Ability to handle sensitive and confidential information
Resourceful, accountable, with a strong sense of ownership
Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident
Strong problem-solving skills with the ability to work independently
Strong attention to detail and multitasking skills in fast-paced work environments
Excellent organizational skills with the ability to manage daily operations
Proficiency in Microsoft Office (Word, Excel, Outlook)
Familiar with standard business tools (email, spreadsheets, document management)
Ability to quickly learn new systems, software, and workflows
Ability to follow established processes accurately with minimal supervision
Ability to work U.S. EST (New York) business hours and adapt to business needs
Able to undergo a background check
Interested in long-term career opportunities
Reliable Windows 10+ computer, two monitors, and high-speed internet
Professional home workstation capable of supporting uninterrupted remote work

Benefits

Comp & perks

100% remote work
Great work environment with potential for growth
Full-time position with 40 hours weekly
Long-term opportunity