HR & Technical Support Specialist

The Hello Team

. Answer incoming calls and assist caregivers with general HR questions and concerns .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and customer service skills while effectively managing high volumes of incoming calls. Proficient in troubleshooting software issues and maintaining accurate documentation in a fast-paced environment.

Highest-signal resume keywords

Proficient English CommunicationCustomer Service ExperienceTroubleshooting SkillsMicrosoft Office ProficiencyHome Care Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDocumentationMultitaskingAttention to DetailSoftware Navigation

Soft Skills

Strong CommunicationAdaptabilityReliabilitySelf-MotivationProblem-Solving

Tools & Technologies

HHAeX+ Mobile ApplicationMicrosoft OfficeEmailDocument ManagementWindows 10+

Industry Keywords

HR AdministrationCall Center ExperienceHome CareComplianceRemote Work

About the role

Key responsibilities & impact

Answer incoming calls and assist caregivers with general HR questions and concerns
Provide HHAeX+ mobile application support, including registration, login issues, activation codes, and troubleshooting
Assist caregivers with clock-in/clock-out issues and application navigation
Route inquiries to the appropriate department when necessary
Follow up with caregivers to resolve outstanding issues
Maintain accurate documentation and notes of caregiver interactions
Support basic HR administrative and occasional compliance-related tasks
Perform other duties related to the position as assigned

Requirements

What you’ll need

Proficient level of English (written and spoken)
Strong communication and customer service skills
Comfortable handling a high volume of incoming calls
Previous call center, customer service, or HR experience preferred
Effective troubleshooting skills and ability to navigate multiple software systems
HHAeX or home care experience is a plus, but not required
Tech savvy, resourceful, accountable, with a strong sense of ownership
Highly adaptable, reliable, self-motivated, and confident
Strong problem-solving skills with ability to work independently
Strong attention to detail and multitasking skills in fast-paced work environments
Excellent organizational skills with ability to manage daily operations
Proficiency in Microsoft Office (Word, Excel, Outlook)
Familiarity with standard business tools (email, spreadsheets, document management)
Ability to quickly learn new systems, software, and workflows
Ability to follow established processes accurately with minimal supervision
Ability to work U.S. EST (New York) business hours and adapt to business needs
Able to undergo a background check
Reliable Windows 10+ computer, two monitors, and high-speed internet
Reliable backup power source (e.g., power bank, UPS, inverter, or generator)
Professional home workstation capable of supporting uninterrupted remote work

Benefits

Comp & perks

100% remote work
Great work environment with potential for growth
Full-time position with 40 hours weekly
Long-term opportunity