Associate CSE AFH

The Hershey Company

. Execute day-to-day customer relationship activities across assigned accounts .

Posted 11/9/2026full-timeRemote • United StatesMid-Level💰 $85,040 - $106,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, account planning, and commercial strategy, with a strong ability to analyze customer feedback and performance trends. Proficient in preparing tailored presentations and proposals while coordinating effectively across teams to enhance customer outcomes.

Highest-signal resume keywords

Account ManagementCustomer Relationship SkillsCustomer AnalyticsProposal PreparationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningCommercial StrategyCustomer AnalyticsOpportunity IdentificationData SynthesisIssue ResolutionPresentation DevelopmentDocumentation ManagementOperational CoordinationPerformance Analysis

Soft Skills

Strong OrganizationAttention to DetailFollow-ThroughRemote Work CapabilityMulti-Account Management

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Customer ServiceSales SupportCommercial OperationsCustomer FeedbackRisk IdentificationBusiness Data AnalysisEngagement ActivitiesInternal Team CollaborationValue Chain TrackingService Requirements

About the role

Key responsibilities & impact

Execute day-to-day customer relationship activities across assigned accounts
Conduct scheduled check-ins, follow-up communications, service confirmations, and planned engagement activities
Capture key information in required systems to support relationship stability and account-team visibility
Gather and synthesize customer feedback, performance trends, and business data for account plans and reviews
Identify patterns, potential risks, and growth opportunities for senior team members and leaders
Analyze and resolve moderately complex customer issues involving multiple internal teams
Apply policies, established practices, and historical precedent while minimizing unnecessary escalation
Develop accurate, complete, and tailored presentations, proposals, and related customer-facing materials
Coordinate operational details with distributors and external partners, including timing, documentation, and standard service requirements
Track requested actions and document outcomes across the extended value chain
Partner with internal teams, distributors, and external partners to improve business and customer outcomes

Requirements

What you’ll need

Bachelor’s degree or an equivalent combination of education and relevant experience
3+ years of relevant experience in account management, customer/client service, sales support, commercial operations, or a related field
Strong customer relationship skills
Working knowledge of account planning, commercial strategy, customer analytics, and opportunity identification
Ability to assess multiple factors, coordinate across teams, and resolve customer issues using established practices
Clear written and verbal communication skills
Experience preparing proposals and customer-facing presentations
Strong organization, follow-through, and attention to detail
Comfort managing multiple accounts or workflows
Ability to work effectively in a remote environment
Ability to travel as business needs require

Benefits

Comp & perks

Medical, dental, and vision coverage beginning on Day 1
Wellness programs supporting physical and mental health
Annual incentive opportunities
401(k) with company match
Paid time off
Company holidays
Flexible ways of working where applicable
Career development programs
Learning opportunities
Internal mobility
Comprehensive benefits package supporting physical, mental, and financial well-being