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Associate Manager, Customer Service – CPFR Latam
The Hershey Company. Deliver expert customer support across physical, remote, and virtual channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced customer service expertise with a focus on managing complex issues and end-to-end service processes. Proven ability to organize and execute cross-functional projects while supporting continuous improvement and transformation efforts.
Highest-signal resume keywords
Advanced Customer Service ExpertiseComplex Problem ResolutionCross-Functional Project ManagementOrder ManagementContinuous Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Advanced Order ManagementIssue ResolutionProcess ImprovementData AnalysisProject Execution
Soft Skills
CollaborationCommunicationStakeholder CoordinationOrganizational Skills
Industry Keywords
Customer SupportService QualityTransformation EffortsCustomer Experience
About the role
Key responsibilities & impact- Deliver expert customer support across physical, remote, and virtual channels
- Resolve escalated or complex customer needs
- Oversee escalated issues, advanced order management activities, and post-service support
- Identify issue patterns and communicate cross-functionally to support timely resolution
- Organize and implement projects and process work affecting customer experience and business outcomes
- Coordinate stakeholders and balance multiple deliverables
- Partner with internal teams and external collaborators on end-to-end solutions
- Synthesize information to inform recommendations
- Research, analyze, and resolve issues involving multiple related factors
- Document learnings and outcomes to inform future practices
- Support transformation efforts, continuous improvement, and service quality
Requirements
What you’ll need- 3+ years of experience
- Advanced customer service expertise
- Ability to manage complex customer service issues and end-to-end service processes
- Ability to perform advanced order management and post-service support
- Ability to organize and execute cross-functional projects and process work
- Ability to collaborate with internal teams and external collaborators
- Ability to research, analyze, and resolve complex problems
- Ability to apply best practices and support continuous improvement