Technology Analyst

The Hobby Center for the Performing Arts

. Serve as the first point of contact for employee technology assistance .

Posted 10/15/2026full-timeHouston • Texas • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and technology operations, with a strong focus on Microsoft 365, Microsoft Entra ID, and troubleshooting across various platforms. Capable of developing training materials and leading technology rollouts while ensuring compliance and process improvements.

Highest-signal resume keywords

IT Support ExperienceMicrosoft 365 AdministrationTroubleshooting SkillsTraining DevelopmentNetwork Connectivity Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows SupportMacOS SupportIOS Device ManagementTicketing System UsageDevice ProvisioningNetworking KnowledgeMicrosoft Entra IDAI Tool Rollout SupportSOP DevelopmentTechnical Documentation

Soft Skills

Customer ServiceCommunicationOrganizationAttention to DetailPrioritization

Tools & Technologies

Microsoft 365SharePointMerakiUniFiVPNConference Room TechnologyApple Business ManagerMobile Device ManagementPower AutomateAudiovisual Systems

Certifications & Qualifications

CompTIA A+Network+Microsoft Fundamentals

Industry Keywords

Nonprofit SupportPerforming Arts TechnologyLive-Event OperationsCybersecurity PracticesDevice Lifecycle Management

Tech Stack

Tools & technologies

Cyber SecurityFirewallsiOSMacOSTCP/IP

About the role

Key responsibilities & impact

Serve as the first point of contact for employee technology assistance
Respond to, prioritize, troubleshoot, document, and close support tickets through resolution
Support Windows, macOS, iOS, Microsoft 365, Teams, Outlook, SharePoint, OneDrive, printers, conference room technology, and business applications
Provision, deploy, configure, and support desktops, laptops, mobile devices, and peripherals
Complete onboarding and offboarding technology tasks
Administer routine Microsoft Entra ID tasks, including accounts, groups, licensing, multifactor authentication, and device access
Maintain asset inventory, assignment, warranty, refresh, and equipment checkout records
Support office setups, workspace moves, device placement, printer access, docking stations, monitors, and conference room readiness
Troubleshoot wired, wireless, VPN, and internet connectivity issues
Support Meraki and UniFi environments and coordinate configuration changes
Perform cable tracing, patching, labeling, and physical organization in network and equipment spaces
Maintain network diagrams, port records, equipment inventories, topology documentation, and operational records
Own staff-wide technology communications about outages, maintenance, system changes, tools, required actions, and service updates
Develop and deliver employee training, demonstrations, refreshers, orientation, coaching, and adoption support
Create and maintain SOPs, technical procedures, quick-reference guides, configuration notes, knowledge articles, and SharePoint resources
Partner with the Technology Director on policies, standards, procedures, compliance, cybersecurity awareness, device lifecycle, and modernization initiatives
Lead assigned AI implementation workstreams and support SharePoint rollout and adoption
Own communication and documentation for technology changes from planning through implementation
Analyze recurring issues and implement approved process improvements
Coordinate routine support requests with vendors and service providers
Assist with purchasing, receiving, inventory updates, warranties, renewals, and software licensing records

Requirements

What you’ll need

Three or more years of experience in IT support, desktop support, or technology operations
Experience supporting Microsoft 365 and Microsoft Entra ID, including user accounts, groups, licensing, multifactor authentication, and device-related access
Hands-on experience provisioning, deploying, and supporting computers, mobile devices, printers, peripherals, docking stations, monitors, and conference room technology
Working knowledge of iOS device enrollment, configuration, deployment, troubleshooting, and lifecycle administration
Working knowledge of wired and wireless networking, TCP/IP, Meraki or UniFi environments, switch ports, VLANs, firewalls, and connectivity troubleshooting
Strong troubleshooting ability across Windows, macOS, hardware, software, printers, Microsoft 365 applications, browsers, network connectivity, and employee-facing systems
Experience using a ticketing system
Ability to write staff communications, instructions, SOPs, quick-reference guides, knowledge articles, change documentation, and user guidance
Experience developing or delivering staff training, demonstrations, orientation, coaching, and adoption support
Familiarity with SharePoint site or document library administration
Experience leading or supporting AI tool rollout
Ability to interpret technology policies and procedures, support compliance and change initiatives, analyze recurring issues, and implement process improvements
Strong organization, prioritization, customer service, communication, judgment, attention to detail, and follow-through
Ability to work onsite and provide hands-on support throughout the campus
Preferred: Bachelor’s degree, technical program completion, industry certification, or equivalent practical experience
Preferred: CompTIA A+, Network+, Microsoft Fundamentals, or comparable certification
Preferred: Experience with endpoint management, Apple Business Manager, or mobile device management
Preferred: Experience supporting a nonprofit, performing arts organization, venue, hospitality environment, or live-event operation
Preferred: Familiarity with cybersecurity practices, Power Automate, audiovisual systems, access control, or camera systems

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
403b savings plan with matching employer contributions
Mobile phone stipend
Parking
Paid time off
Supportive professional growth and sustainable, empowered work environment
Welcoming, inclusive workplace