The Hobby Center for the Performing Arts

Analyst

• Serve as the first point of contact for employee technology assistance
• Respond to, prioritize, troubleshoot, document, and close support tickets through resolution
• Support Windows, macOS, iOS, Microsoft 365, Teams, Outlook, SharePoint, OneDrive, printers, conference room technology, and business applications
• Provision, deploy, configure, and support desktops, laptops, mobile devices, and peripherals
• Complete onboarding and offboarding technology tasks
• Administer routine Microsoft Entra ID tasks, including accounts, groups, licensing, multifactor authentication, and device access
• Maintain asset inventory, assignment, warranty, refresh, and equipment checkout records
• Support office setups, workspace moves, device placement, printer access, docking stations, monitors, and conference room readiness
• Troubleshoot wired, wireless, VPN, and internet connectivity issues
• Support Meraki and UniFi environments and coordinate configuration changes
• Perform cable tracing, patching, labeling, and physical organization in network and equipment spaces
• Maintain network diagrams, port records, equipment inventories, topology documentation, and operational records
• Own staff-wide technology communications about outages, maintenance, system changes, tools, required actions, and service updates
• Develop and deliver employee training, demonstrations, refreshers, orientation, coaching, and adoption support
• Create and maintain SOPs, technical procedures, quick-reference guides, configuration notes, knowledge articles, and SharePoint resources
• Partner with the Technology Director on policies, standards, procedures, compliance, cybersecurity awareness, device lifecycle, and modernization initiatives
• Lead assigned AI implementation workstreams and support SharePoint rollout and adoption
• Own communication and documentation for technology changes from planning through implementation
• Analyze recurring issues and implement approved process improvements
• Coordinate routine support requests with vendors and service providers
• Assist with purchasing, receiving, inventory updates, warranties, renewals, and software licensing records

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