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Account Director
The Hoffman Agency. Lead day-to-day relationships with key clients and ensure client satisfaction .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in corporate communications and client relationship management, with a strong focus on strategic planning, media relations, and business development. Proficient in leading teams, managing complex projects, and delivering high-quality communications programs in a B2B technology environment.
Highest-signal resume keywords
Corporate CommunicationsClient Relationship ManagementStrategic PlanningLeadership ExperienceB2B Technology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
WritingStorytellingStrategic ThinkingPresentation SkillsProposal DevelopmentMedia RelationsAccount ManagementRevenue ForecastingPerformance MonitoringBusiness Development
Soft Skills
Client CommunicationCollaborationProactivityAccountabilityResults-Driven
Tools & Technologies
AI ToolsProject Management Software
Industry Keywords
Public RelationsCommunications AgencyMultinational ClientsIndustrial SectorB2B
About the role
Key responsibilities & impact- Lead day-to-day relationships with key clients and ensure client satisfaction
- Develop communications strategies and plans aligned with clients' business objectives and market needs
- Provide counsel on media relations, corporate positioning, executive communications, thought leadership and reputation management
- Oversee communications materials, proposals, messaging, media content, executive briefing documents and strategic recommendations
- Manage multiple client accounts and projects, including work plans, timelines, quality control, budgets and resources
- Coordinate with clients, internal teams, regional colleagues and external partners
- Improve workflows and encourage effective use of AI and other tools
- Lead and develop account servicing professionals through direction, feedback, coaching and performance support
- Identify upsell, cross-sell and new business opportunities
- Contribute to research, strategic planning, proposal development, pitching and client engagement
- Monitor account performance, revenue, scope, staffing, resource allocation, efficiency and profitability
- Own portfolio financial performance, business growth plans, revenue forecasting and new business objectives
- Collaborate with Shanghai and regional leadership on business planning, growth priorities and long-term team development
Requirements
What you’ll need- Solid experience in a PR or communications agency, ideally serving multinational clients
- Strong experience in corporate communications, B2B technology, industrial or related sectors
- Proven ability to manage complex client accounts and deliver high-quality communications programs
- Strong writing, storytelling, strategic thinking and presentation skills
- Excellent client communication and relationship management capabilities
- Experience managing or coaching junior colleagues, with proven leadership experience
- Commercial awareness and experience contributing to new business development
- Comfortable managing multiple priorities and making independent decisions
- Strong written and spoken English and Chinese
- Proactive, accountable, collaborative and results-driven
- Willingness to challenge conventional approaches and explore new ideas
Benefits
Comp & perks- Equal opportunity employer
- Diversity and inclusion valued