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. Respond to enquiries from parents, carers, childcare providers and professionals .

Posted 10/23/2026full-timeIpswich • United KingdomMid-LevelSenior💰 £26,016 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organisational skills and attention to detail while effectively managing communications and administrative processes within the Early Years and Childcare Service. Committed to excellent customer service and safeguarding practices.

Highest-signal resume keywords

Microsoft Office ApplicationsOrganisational SkillsCustomer ServiceCommunication SkillsTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Database ManagementRecord KeepingFinancial ProcessesProcess ImprovementSocial Media Content Creation

Soft Skills

Attention to DetailFlexibilityPositivityInitiativeInterpersonal Skills

Certifications & Qualifications

DBS CheckPolice Vetting

Industry Keywords

Early YearsChildcare ServiceSafeguardingWelfare of ChildrenVulnerable Adults

About the role

Key responsibilities & impact

Respond to enquiries from parents, carers, childcare providers and professionals
Update and maintain records, databases and spreadsheets, including provider and Ofsted information
Support administrative and financial processes
Organise meetings and coordinate information for colleagues
Maintain accurate records and monitor processes
Assist with communications and promotional activities, including social media content
Support service improvement activities and identify opportunities to improve process efficiency
Undertake business support tasks across the wider service as required
Support colleagues, childcare providers, families and partner organisations
Work collaboratively within the Early Years and Childcare Service

Requirements

What you’ll need

Excellent organisational skills and strong attention to detail
Confident and professional communication with a wide range of people
Commitment to excellent customer service
Experience using Microsoft Office applications, including Excel, Word and Outlook
Ability to manage competing priorities and work effectively on own initiative
Ability to work as part of a team and support colleagues
Flexibility, positivity and willingness to learn new systems and processes
Supporting statement addressing the required application questions
Supporting documents must be in PDF or MS Word format
DBS checks or police vetting required for relevant posts
Commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults

Benefits

Comp & perks

Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
Membership of a competitive Local Government Pension Scheme (LGPS)
Travel, lifestyle, health and wellbeing benefits
Performance-related annual pay progression
Annual cost-of-living pay increase
Training and encouragement to expand your knowledge
Career development opportunities across the organisation
Diverse and active staff networks
Flexible working options, with the right to request flexible working from the first day
Flexible working arrangements
Reasonable adjustments for disabled applicants and applicants with additional support needs