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Benefits and Housing Advisor
The Hold - Home to Suffolk Archives. Deliver a specialist second-tier advice service to Suffolk County Council practitioners, independent advice agencies, and support organisations across Suffolk .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge of social security and housing law, providing expert advice and support to practitioners and clients. Capable of developing clear guidance and resources while effectively communicating complex issues to diverse audiences.
Highest-signal resume keywords
Social Security Law ExpertiseHousing Law KnowledgeBenefit Entitlement AdvisingExcellent Communication SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefit EntitlementHomelessness ApplicationsPossession ProceedingsCasework AssistanceData AnalysisPractice Guidance DevelopmentQuality Assurance
Soft Skills
Strong CommunicationCollaborationPassion for Supporting AgenciesAbility to Explain Complex IssuesProblem-Solving
Certifications & Qualifications
DBS Check
Industry Keywords
Independent Advice SectorLegislative DevelopmentsCare Act KnowledgeCharging RegulationsTraining and Learning Opportunities
About the role
Key responsibilities & impact- Deliver a specialist second-tier advice service to Suffolk County Council practitioners, independent advice agencies, and support organisations across Suffolk
- Act as the first point of contact for benefit and housing enquiries via telephone and email
- Provide advice, casework assistance, and quality assurance to colleagues
- Monitor and analyse helpline data to identify trends, inform service development, and shape training and learning opportunities
- Develop and maintain practice guidance and resource materials for the council and partner organisations
- Collaborate with the independent advice sector, share best practice, build partnerships, and communicate legislative and policy developments
- Support the Ipswich County Court Advice and Representation Service
- Help unrepresented defendants access advice and support to protect tenancies and prevent homelessness
Requirements
What you’ll need- Significant and up-to-date knowledge of social security and housing law
- Experience of advising on benefit entitlement, reconsiderations and appeals, homelessness applications and reviews, and possession proceedings
- Excellent communication skills and ability to explain complex issues clearly to people with different levels of understanding
- Ability to produce professional, Plain English guidance
- Genuine passion for supporting advice agencies, independent charities, and social work practitioners
- Strong problem-solving skills and ability to find effective solutions to complex benefit and housing issues
- Working knowledge of the Care Act and charging regulations
- DBS checks or police vetting will be required for relevant posts