Debt & Deferred Payment Assistant

The Hold - Home to Suffolk Archives

. Act as the first point of contact for the team, handling telephone and email enquiries professionally and efficiently .

Posted 10/17/2026full-timeIpswich • United KingdomMid-LevelSenior💰 £26,016 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and attention to detail while managing debt repayment arrangements and supporting vulnerable adults in a compassionate manner. Capable of drafting clear correspondence and working collaboratively within a team to deliver high-quality service.

Highest-signal resume keywords

Attention To DetailStrong Communication SkillsOrganizational SkillsTeam CollaborationCommitment To Safeguarding

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Positive AttitudeWillingness To LearnAbility To Manage Competing Priorities

Certifications & Qualifications

DBS CheckPolice Vetting

Industry Keywords

Deferred Payment AgreementsDebt RecoveryAdult Social CareCustomer-Focused ServiceVulnerable Adults

About the role

Key responsibilities & impact

Act as the first point of contact for the team, handling telephone and email enquiries professionally and efficiently
Gather and process initial information for Deferred Payment Agreements (DPAs)
Monitor debt repayment arrangements, identifying missed payments or review requirements and escalating concerns promptly
Work closely with the Debt Recovery and Deferred Payments Officer to deliver a high-quality, customer-focused service
Draft and issue letters, emails, reminders and other correspondence, ensuring communications are clear, accurate and timely
Support adults receiving care and support from Adult Social Care by helping them manage outstanding debts fairly, compassionately and proportionately

Requirements

What you’ll need

Excellent attention to detail and accuracy
Strong communication skills, with the ability to explain complex information clearly and sensitively
Ability to work independently and collaboratively as part of a team
Positive attitude and willingness to learn and develop new skills
Good organisational skills, with the ability to manage competing priorities effectively
Supporting statement required for application
Relevant posts may require DBS checks or police vetting
Commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults

Benefits

Comp & perks

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression
annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across the organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day