Quality Assurance Lead

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. Lead and participate in quality assurance evaluative work and reviews across the system, including Family Help .

Posted 9/18/2026full-timeIpswich • United KingdomSenior💰 £49,752 - £60,792 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality assurance within Children and Young People’s Services, with a strong focus on analytical reporting, stakeholder engagement, and compliance with relevant legislation. Capable of leading development workshops and fostering multi-agency collaboration to enhance service quality.

Highest-signal resume keywords

Quality Assurance ExperienceAnalytical ReportingLegislative KnowledgeManagement ExperienceEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceAnalytical SkillsReport PreparationLegislative ComplianceRisk ManagementCoachingWorkshop FacilitationFeedback AnalysisService ImprovementFamily Group Decision Making

Soft Skills

Team CollaborationIndependent WorkFlexibilityConstructive ChallengeEngagement with Stakeholders

Tools & Technologies

Digital Communication MethodsICT SkillsInternet Use

Certifications & Qualifications

Postgraduate QualificationDBS Check

Industry Keywords

Children and Young People’s ServicesMulti-Agency WorkingSafeguardingStatutory FrameworksFamily Help

About the role

Key responsibilities & impact

Lead and participate in quality assurance evaluative work and reviews across the system, including Family Help
Gather and analyse feedback and identify areas for development
Develop and implement Group Supervision across all services
Support and embed Family Group Decision Making
Engage with children, young people, families, and professionals so their experiences inform quality assurance activities
Provide expert guidance, support, and constructive challenge to colleagues and partners
Design and facilitate development workshops, reflective sessions, and coaching opportunities
Collaborate with internal and external partners to share best practice and foster multi-agency working
Prepare and present analytical reports on service quality, highlighting strengths and recommending improvements
Monitor legislative and policy developments to ensure current and compliant practice
Support safeguarding and risk management focused on the welfare of children and young people
Manage workload autonomously, respond flexibly to emerging priorities, and contribute to service improvement

Requirements

What you’ll need

Suitable professional qualification at postgraduate level and equivalent experience in a relevant area of work
Experience in quality assurance work in Children and Young People’s Services, and/or transferable experience from another sector
Management and leadership experience and/or qualification (desirable)
Sound working knowledge of relevant legislation and statutory frameworks
Analytical/forensic approach to work
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Ability to work at pace within agreed timescales
Effective ICT skills, internet use, and digital communication methods
Awareness of local and national research and frameworks
DBS checks or police vetting required for relevant posts

Benefits

Comp & perks

Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
Membership of a competitive Local Government Pension Scheme (LGPS)
Travel, lifestyle, health and wellbeing benefits
Performance-related annual pay progression
Annual cost-of-living pay increase
Training and encouragement to expand your knowledge
A variety of career development opportunities across the organisation
Diverse and active staff networks
Flexible working options, with the right to request flexible working from your first day