Senior Transport Officer – Entitlement and Appeals

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. Lead assessment of entitlement to home-to-school and college travel for mainstream and SEND learners .

Posted 9/24/2026full-timeIpswich • United KingdomSenior💰 £35,570 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing home-to-school and college travel entitlements, ensuring compliance with statutory guidance while effectively collaborating with stakeholders. Proficient in assessing applications, managing appeals, and utilizing IT systems to enhance service delivery.

Highest-signal resume keywords

Home-To-School Travel AssessmentTransport Policy KnowledgeStakeholder CollaborationMicrosoft Excel ProficiencyDBS Checks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Travel Application AssessmentEvidence ReviewFinancial MonitoringPolicy ImprovementData Analysis

Soft Skills

Professional CommunicationAttention to DetailResilience Under PressureProblem-SolvingPolitical Awareness

Tools & Technologies

Capita OneGIS MappingGOSSMicrosoft WordMicrosoft Outlook

Industry Keywords

SEND LearnersPublic ServicesStatutory GuidanceAppeals ManagementCustomer Journey Improvement

About the role

Key responsibilities & impact

Lead assessment of entitlement to home-to-school and college travel for mainstream and SEND learners
Provide advice on school travel policies and ensure decisions are consistent, well evidenced and compliant with statutory guidance
Manage reviews and appeals for parents, schools and Children and Young People’s Services colleagues
Respond to stage one reviews and coordinate stage two appeal documentation
Manage parental agreements and reimbursement arrangements for eligible families
Assess pre- and post-16 travel applications using current policies and IT systems
Prepare, monitor and report on review and appeal cases
Advise panels and colleagues on home-to-school travel entitlement
Manage bus and train pass arrangements, supplier contracts, invoices, refunds and financial monitoring
Coordinate with operations colleagues to process applications efficiently and allocate journeys within agreed timeframes
Respond to complex complaints, Councillor and MP enquiries, and Ombudsman requests
Supervise and support colleagues by setting priorities and sharing knowledge
Identify improvements to policies, systems and processes to improve the customer journey
Work with entitlement, operations, finance, customer contact, schools, panels, elected members and other partners

Requirements

What you’ll need

Degree-level qualification or equivalent experience
Strong knowledge of customer and/or public services
In-depth knowledge of relevant law, transport policies, practices and procedures, including national and local policy
Ability to review evidence, legislation, timetables, data and financial information with excellent attention to detail
Confident and professional communication with families, schools, professionals and elected members
Effective use of Microsoft packages, particularly Excel, Word and Outlook
Confidence learning bespoke systems such as Capita One, GIS mapping, GOSS and transport-related IT systems
Ability to plan work, manage competing priorities and deliver to tight deadlines
Ability to collaborate with stakeholders to solve complex problems and improve established processes
Good political awareness in a high-profile public service environment
Resilience under pressure and responsibility for decisions
DBS checks or police vetting required for relevant posts

Benefits

Comp & perks

Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
Membership of a competitive Local Government Pension Scheme (LGPS)
Travel, lifestyle, health and wellbeing benefits
Performance-related annual pay progression
Annual cost-of-living pay increase
Training and encouragement to expand your knowledge
A variety of career development opportunities across the organisation
Diverse and active staff networks
Flexible working options, with the right to request flexible working from your first day