Service Delivery Manager

The Hold - Home to Suffolk Archives

. Lead and manage operational delivery of passenger transport services across Suffolk .

Posted 9/16/2026full-timeIpswich • United KingdomMid-LevelSenior💰 £42,123 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational leadership in managing passenger transport services, ensuring compliance with statutory requirements and council policies while fostering team development and accountability.

Highest-signal resume keywords

Operational LeadershipService Delivery ManagementPerformance Data AnalysisProject ManagementWorkforce Development

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service Delivery ProcessesBudget ManagementCompliance ManagementPerformance ManagementTrend Analysis

Soft Skills

Team BuildingAccountabilityConduct ManagementSupport Staff Growth

Certifications & Qualifications

DBS CheckPolice Vetting

Industry Keywords

Passenger Transport ServicesStatutory RequirementsCouncil PoliciesService DevelopmentSustainability

About the role

Key responsibilities & impact

Lead and manage operational delivery of passenger transport services across Suffolk
Establish efficient processes to deliver transport safely, within budget and in compliance with statutory requirements and council policies
Provide operational leadership for a team of transport professionals
Guide service development based on demand, legal responsibilities, best practices and council priorities
Manage projects that improve outcomes, efficiency and sustainability
Review, develop and standardise service delivery processes
Analyse performance data and customer feedback to identify trends, risks and improvement opportunities
Support performance management and workforce development
Address conduct and performance concerns
Set clear expectations, support staff growth and ensure accountability for quality and timeliness
Build a resilient, high-performing team and shape future ways of working

Requirements

What you’ll need

Experienced person to lead and manage operational service delivery of passenger transport services
Ensure transport services are delivered safely, within budget and in accordance with statutory requirements and council policies
Strong operational leadership for a team of transport professionals
Ensure service delivery meets legislation, policies and contract requirements
Guide service development in response to shifting demand, statutory legal responsibilities, best practices and council priorities
Manage projects to enhance outcomes, efficiency and sustainability
Review, develop and standardise service delivery processes
Use performance data and customer feedback to identify trends, risks and improvement opportunities
Support performance management and workforce development
Ability to address conduct or performance concerns
Ability to support professional development and cultivate accountability
Supporting statement and CV required for application
Supporting documents must be submitted in PDF or MS Word format
DBS checks or police vetting required for relevant posts

Benefits

Comp & perks

Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
Membership of a competitive Local Government Pension Scheme (LGPS)
Travel, lifestyle, health and wellbeing benefits
Performance-related annual pay progression
Annual cost-of-living pay increase
Training and encouragement to expand your knowledge
A variety of career development opportunities across the organisation
Diverse and active staff networks
Flexible working options, with the right to request flexible working from your first day
Reasonable adjustments to support applicants with disabilities and additional support needs