Area Installation Specialist

The Home Depot

. Assist with the customer experience throughout the install job life cycle .

Posted 10/26/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing residential home improvement install projects, ensuring customer satisfaction through effective communication and problem resolution. Proficient in conducting job site inspections and adhering to industry construction standards.

Highest-signal resume keywords

Residential Home Improvement Project ManagementJob Site InspectionsCustomer Experience ManagementStrong Negotiating SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementTechnical Measures AssessmentQuality AssuranceChange-of-Scope RequestsConstruction Standards Compliance

Soft Skills

Problem SolvingOrganizational SkillsCollaborative LeadershipCustomer Complaint ResolutionMulti-Tasking

Tools & Technologies

Reporting SystemsCare Ticket Management

Industry Keywords

Construction Industry ExperienceHome ImprovementInstall Job Life CycleService Provider Badging ChecksCustomer Inquiries Management

About the role

Key responsibilities & impact

Assist with the customer experience throughout the install job life cycle
Perform technical measures, assess pre-existing conditions, and perform product affirmations
Conduct Job Site Inspections (JSIs) to review quality of work
Conduct service provider badging checks
Meet with customers to ensure the install experience is consistent with The Home Depot standards
Resolve customer complaints and open questions
Make decisions to prevent cycle-time delays
Work with service providers to resolve issues
Approve or escalate project changes before moving forward
Ensure all open items are completed to the customer's satisfaction
Initiate and maintain regular communication with customers across the install life cycle
Manage open services and assigned Care Tickets to resolution
Manage all jobs from the assigned area and product category
Inspect work for adherence to industry construction standards
Ensure job scope changes are documented
Manage timely closure of all open services within the assigned area
Assist in managing customer inquiries, open services, and jobs-on-hold
Initiate change-of-scope requests
Use reporting and related systems to provide customer experience and accuracy at install

Requirements

What you’ll need

Must be eighteen years of age or older
Must be legally permitted to work in the United States
Must pass pre-employment test if applicable
Construction/home improvement industry experience
Prior experience managing residential home improvement install projects
Bachelor's degree program or equivalent degree in a field of study related to the job
5 years of work experience
Strong time management and organizational skills
Strong negotiating skills
Strong business acumen
Problem solving and multi-tasking skills
Collaborative leadership skills where strong value is placed on partnerships
Typically requires overnight travel less than 10% of the time
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward
Usually in a comfortable environment but with regular exposure to dust, fumes or odors