The Home Depot

General

• Complete daily routes for pre-assigned in-home measure appointments efficiently and accurately
• Provide quality professional customer service meeting or exceeding company standards and customer expectations
• Create, maintain, and improve customer relationships while interacting with customers daily
• Support sales, product inquiries, in-home measurements, and installation coordination
• Provide accurate measurements, calculations, quote review, and presentation
• Ask customers open-ended questions and listen to project and product needs
• Describe merchandise features and benefits and explain project completion steps
• Demonstrate product and service knowledge when answering customer questions
• Identify opportunities to engage customers in other services programs
• Cooperate with associates, supervisors, and managers on assigned activities
• Follow company policies, procedures, and work schedules
• Complete work using company-issued devices
• Report to the Assistant Market Manager

Measure Tech, Part Time

• Complete daily routes for pre-assigned in-home measure appointments efficiently and accurately
• Provide quality professional customer service that meets or exceeds company standards and customer expectations
• Create, maintain, and improve customer relationships while interacting with customers daily
• Support sales, product inquiries, in-home measurements, and installation coordination
• Provide accurate measurements, calculations, quote review, and presentation
• Travel to appointments within a predefined geographical area and provide services support to company locations as needed
• Use company-issued devices to complete work
• Ask customers open-ended questions and identify project and product needs
• Describe merchandise features and benefits and explain project completion steps
• Answer customer questions using product and services knowledge
• Identify opportunities to engage customers in other services programs
• Follow policies, procedures, and work schedules
• Collaborate with Associates, Supervisors, and Managers
• Report to the Assistant Market Manager

Measure Tech – Part Time

• Assist with the customer experience throughout the installation job life cycle
• Perform technical measures, assess pre-existing conditions, and perform product affirmations
• Conduct Job Site Inspections to review quality of work and ensure industry construction standards are met
• Conduct service provider badging checks
• Meet with customers to ensure the install experience meets The Home Depot standards
• Resolve customer complaints, open services, customer inquiries, and jobs-on-hold
• Make decisions to prevent cycle-time delays
• Work with service providers to resolve issues
• Approve or escalate project changes before proceeding
• Ensure all open items are completed to the customer's satisfaction
• Initiate and maintain regular customer communication and follow-up
• Manage assigned jobs, open services, and Care Tickets to resolution
• Initiate change-of-scope requests and use reporting systems to support accuracy and efficient installation timelines
• Report to the District Installation Manager; manage no direct reports

Area Installation Specialist, Interiors

• Complete daily routes for pre-assigned in-home measure appointments efficiently and accurately
• Perform in-home measurements, calculations, quote review, and presentation
• Provide quality professional customer service and build customer relationships
• Support sales, product inquiries, and coordinate installations
• Describe merchandise features and benefits and explain project completion steps
• Demonstrate product and services knowledge and answer customer questions
• Identify opportunities to engage customers in other services programs
• Cooperate with Associates, Supervisors, and Managers on assigned work
• Follow all policies, procedures, and work schedules
• Report directly to the Assistant Market Manager

Measure Tech, Part-Time

Account Executive

• Sell the Company's exterior and interior products and services to customers
• Conduct outside sales visits, primarily at customer homes and trade shows
• Assess customer needs and provide tailored product recommendations
• Develop and negotiate customized price quotes
• Present warranty information and financing options
• Complete sales contracts and related paperwork
• Take measurements using industry-standard methods to meet installation specifications
• Prospect for and acquire new customers inside assigned THD stores and at industry events
• Maintain relationships with store management and associates and educate them on HDIS offerings
• Attend sales and store team meetings to improve sales techniques and learn HDIS product offerings
• Report to the Sales Manager; no direct reports
• Travel overnight approximately 5% of the time

Field Sales Consultant – Exteriors

• Sell The Home Depot's exterior and interior products and services to customers
• Conduct outside sales visits to customer homes and trade shows
• Travel to customers' homes to make sales calls and assess customer needs
• Make individually tailored product recommendations
• Develop and negotiate customized price quotes
• Present warranty information and financial options
• Maintain and drive profitability
• Complete sales contracts and paperwork
• Take measurements using industry-standard methods to meet installation specifications
• Solicit and acquire new customers inside assigned The Home Depot stores and at industry events
• Travel to assigned stores, maintain local relationships, educate store associates on HDIS offerings, and promote HDIS programs
• Prospect for new customers inside and outside assigned stores
• Seek referrals and develop relationships with store management and associates
• Attend sales and store team meetings to improve sales techniques and learn about HDIS products
• Report to the Sales Manager; no direct reports

Field Sales Consultant, Interiors

Outside Sales

• Drive incremental sales growth and profitability through account relationships, focusing on Complex Business Expansion and new business development
• Monitor key performance indicators for assigned professional customers and meet or exceed Sales and Margin performance to plan with the Pro Sales Manager
• Use data, customer insights, and Pro customer satisfaction results to drive local decisions and strategies
• Participate in district/regional meetings as needed and communicate weekly activities with the Pro Sales Manager
• Represent The Home Depot Pro brand at local community events to drive new business and grow Complex Business expansion
• Sell enterprise products and services, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and website ordering
• Produce new account revenue in line with organizational targets/quotas
• Partner daily with the Inside Sales Support Representative to provide an end-to-end quoting, ordering, and transaction experience
• Establish customer partnerships through in-person sales appointments
• Develop strategies to expand the customer base within the defined sales territory
• Cultivate assigned customer portfolios and prospect for incremental sales growth
• Use Salesforce to plan sales calls, manage customer communications, and maintain a healthy sales pipeline
• Conduct initial customer meetings, build relationships, sell The Home Depot value proposition, and win opportunities to quote materials
• Prospect for new business using internal Sales Development team leads and field-generated leads
• Report to the Pro Sales Manager; manage 0 direct reports

Outside Sales Representative

Technician

• Complete daily routes for pre-assigned in-home measure appointments efficiently and accurately
• Perform in-home measurements, calculations, quote review, and presentation
• Provide quality professional customer service and maintain customer relationships
• Support sales, product inquiries, and coordinate installations
• Ask customers open-ended questions about projects and product needs
• Describe merchandise features, benefits, and project steps
• Answer customer questions using product and services knowledge
• Identify opportunities to engage customers in other services programs
• Follow policies, procedures, and work schedules
• Collaborate with Associates, Supervisors, and Managers
• Report directly to the Assistant Market Manager

HDMS Measure Technician

Financial Planning and Analysis

• Lead key finance projects and prepare economic and financial forecasts for financial decision-making
• Control project scope, schedule, and cost; monitor execution and implement approved changes
• Develop project communication plans, written status reports, scorecards, and project review documents for senior leadership
• Define project risks, mitigation approaches, and timely escalation or mitigation actions
• Capture and communicate lessons learned and apply them to subsequent projects
• Help provide a good project working environment, ensure staffing and clear responsibilities, and maintain inclusion
• Report to the Senior Finance Manager
• Travel overnight typically less than 10% of the time

Project Leader – Technology Finance

Customer Support

• Support growth of managed account portfolios in partnership with Outside Sales Representatives
• Provide consultative support and maintain strong account relationships
• Provide timely and complete quotes and sales orders
• Resolve issues and provide post-sale follow-up throughout the project cycle
• Use CRM and telephony systems to support customer service and sales operations
• Drive repeat business through customer service, quoting, sourcing, project ownership, and account relationship building
• Partner with vendors and cross-functional teams on quoting, pricing, availability, and issue resolution
• Own projects end to end, keeping managed account customers central to the process
• Handle issue resolution, after-sale follow-up, invoice transmittal, and quote requests
• Report to a Supervisor
• Typically travel overnight 5% to 20% of the time

Inside Sales Support Representative

• Complete daily routes for pre-assigned in-home measure appointments efficiently and accurately
• Provide quality professional customer service meeting company standards and customer expectations
• Create, maintain, and improve customer relationships while interacting with customers daily
• Support sales, product inquiries, in-home measurements, and installation coordination
• Provide a positive customer experience through accurate measurements, calculations, quote review, and presentation
• Describe merchandise features and benefits and explain project completion steps
• Demonstrate product and services knowledge when answering customer questions
• Identify opportunities to engage customers in other services programs
• Cooperate with Associates, Supervisors, and Managers on assigned activities
• Follow all policies, procedures, and work schedule
• Travel between locations and provide services support to company locations as needed

• Complete daily routes for pre-assigned in-home measure appointments efficiently and accurately
• Provide quality professional customer service meeting or exceeding company standards and customer expectations
• Create, maintain, and improve customer relationships while interacting with customers daily
• Support sales, product inquiries, in-home measurements, and installation coordination
• Provide accurate measurements, calculations, quote review, and presentation
• Ask customers open-ended questions and listen to project and product needs
• Describe merchandise features and benefits and explain project completion steps
• Answer customer questions using product and services knowledge
• Identify opportunities to engage customers in other services programs
• Follow policies, procedures, and work schedules
• Travel between locations and provide support to company locations as needed
• Report to the Assistant Market Manager

Measure Tech – Part-Time

• Complete daily routes for pre-assigned in-home measure appointments efficiently and accurately
• Provide quality professional customer service meeting or exceeding company standards and customer expectations
• Create, maintain, and improve customer relationships while interacting with customers daily
• Support sales, product inquiries, in-home measurements, and installation coordination
• Provide accurate measurements, calculations, quote review, and presentation
• Describe merchandise features and benefits and explain project completion steps
• Demonstrate product and services knowledge when answering customer questions
• Identify opportunities to engage customers in other services programs
• Cooperate with Associates, Supervisors, and Managers on assigned work
• Follow policies, procedures, and work schedules
• Travel to appointments within a predefined geographical area and provide support to company locations as needed
• Use company-issued devices
• Achieve customer service, measure accuracy, timeliness, and sales productivity goals
• Report directly to the Assistant Market Manager

• Complete daily routes for pre-assigned in-home measure appointments efficiently and accurately
• Provide quality professional customer service meeting company standards and customer expectations
• Create, maintain, and improve customer relationships while interacting with customers daily
• Support sales, product inquiries, in-home measurements, and installation coordination
• Provide accurate measurements, calculations, quote review, and presentation
• Travel primarily to appointments within a predefined geographical area and provide support to company locations as needed
• Use company-issued devices
• Ask customers open-ended questions and listen to project and product needs
• Describe merchandise features and benefits and explain project completion steps
• Answer customer questions using product and services knowledge
• Identify opportunities to engage customers in other services programs
• Follow policies, procedures, and work schedules
• Report directly to the Assistant Market Manager

Director

• Lead enterprise-wide licensing, permitting, regulatory compliance, and field licensing strategy for Home Services
• Establish the vision, operating model, and governance framework for licensing compliance
• Develop and execute long-term licensing and compliance strategies
• Oversee licensing operations, regulatory risk, process improvements, audits, permit compliance, field licensing support, and regulatory readiness
• Serve as primary liaison with regulatory agencies, internal business partners, and service providers
• Own licensing and certification programs and ensure compliance with federal, state, municipal, and trade-specific regulations
• Direct jurisdictional research and market-entry evaluations for new programs, service offerings, and geographic expansion
• Lead audit programs, risk assessments, quality reviews, compliance scorecards, reporting, corrective action plans, and root-cause analysis
• Oversee service provider licensing validation, qualification, monitoring, inspections, audits, provider reviews, and regulatory assessments
• Develop enterprise licensing and regulatory compliance strategy, governance structures, performance metrics, and scalable compliance solutions
• Drive process redesign, automation, data analytics, and AI-enabled solutions
• Lead managers and associates responsible for licensing operations, compliance administration, audits, and field compliance
• Establish goals, performance expectations, development plans, succession plans, and talent development strategies
• Manage organizational design, staffing, budget, and talent planning within the licensing function

Measure Tech, Part Time

Measure Tech – Part Time

Area Installation Specialist, Interiors

Measure Tech, Part-Time

Field Sales Consultant – Exteriors

Field Sales Consultant, Interiors

Outside Sales Representative

HDMS Measure Technician

Project Leader – Technology Finance

Inside Sales Support Representative

Measure Tech, Part-Time

Measure Tech – Part-Time

Measure Tech, Part-Time

Measure Tech, Part-Time

Director, Services Licensing