Area Installation Specialist

The Home Depot

. Assist with the customer experience throughout the install job life cycle .

Posted 9/30/2026full-timeRemote • Maine • United StatesMid-LevelSenior💰 $23 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing residential home improvement installation projects while ensuring customer satisfaction and adherence to industry standards. Strong capabilities in problem-solving, time management, and collaborative leadership are essential for success in this role.

Highest-signal resume keywords

Residential Home Improvement Project ManagementJob Site Inspections (JSIs)Customer Communication and Follow-UpNegotiating SkillsConstruction Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementTechnical Measures AssessmentQuality AssuranceJob Scope DocumentationCycle-Time Management

Soft Skills

Time ManagementOrganizational SkillsProblem SolvingMulti-TaskingCollaborative Leadership

Industry Keywords

Construction StandardsHome ImprovementCustomer ExperienceService Provider ManagementPhysical Exertion

About the role

Key responsibilities & impact

Assist with the customer experience throughout the install job life cycle
Perform technical measures, assess pre-existing conditions, and conduct product affirmations
Conduct Job Site Inspections (JSIs) to review quality of work and ensure industry construction standards are followed
Conduct service provider badging checks
Meet with customers to ensure the install experience is consistent with The Home Depot standards
Initiate and maintain regular customer communication and timely follow-up
Resolve customer complaints, open questions, job changes, open services, Care Tickets, and jobs-on-hold
Make decisions to prevent cycle-time delays and resolve issues with service providers
Approve or escalate project changes before work proceeds
Manage all jobs in the assigned area and product category
Ensure job scope changes are documented and installations meet or exceed customer expectations
Ensure all open items are completed to the customer's satisfaction
Report to the District Installation Manager

Requirements

What you’ll need

Must be eighteen years of age or older
Must be legally permitted to work in the United States
Must pass pre-employment test if applicable
Construction/home improvement industry experience
Prior experience managing residential home improvement install projects
Bachelor's degree program or equivalent degree in a field of study related to the job
5 years of work experience
Strong time management and organizational skills
Strong negotiating skills
Strong business acumen
Problem solving and multi-tasking skills
Collaborative leadership skills where strong value is placed on partnerships
Ability to travel overnight less than 10% of the time
Ability to perform intermittent periods of continuous physical exertion, including walking, standing, stooping, climbing, and lifting material or equipment
Ability to work with regular exposure to dust, fumes or odors