Area Installation Specialist – Exteriors

. Assist with the customer experience throughout the installation job life cycle .

Posted 9/25/2026full-timeRemote • Idaho • United StatesMid-LevelSenior💰 $24 - $30 per hourWebsite

Key responsibilities & impact

Assist with the customer experience throughout the installation job life cycle
Perform technical measures, assess pre-existing conditions, and conduct product affirmations
Conduct Job Site Inspections to review work quality and construction standards
Perform service provider badging checks
Meet with customers to ensure the installation experience meets company standards
Resolve customer complaints, open services, Care Tickets, and jobs-on-hold
Manage scope-of-work changes, add-labor items, material needs, and project changes
Work with service providers to resolve issues and approve or escalate project changes
Ensure all open items are completed to the customer's satisfaction
Manage jobs within the assigned area and product category
Use reporting and related systems to support customer experience and installation accuracy

What you’ll need

Must be eighteen years of age or older
Must be legally permitted to work in the United States
Must pass pre-employment test if applicable
Construction/home improvement industry experience preferred
Prior experience managing residential home improvement install projects preferred
Bachelor's degree or equivalent degree in a field of study related to the job
5 years of work experience
Strong time management and organizational skills
Strong negotiating skills
Strong business acumen
Problem solving and multi-tasking skills
Collaborative leadership skills where strong value is placed on partnerships
Must be able to perform intermittent continuous physical exertion, including walking, standing, stooping, climbing, and lifting material or equipment
Regular exposure to dust, fumes, or odors
Typically requires overnight travel less than 10% of the time